Pooja Lamba Email & Phone Number

Toronto, On, Ca

Ontario, Canada

Actively search for top healthcare professionals using job boards, social media, and professional networks. Write job postings that clearly reflect the specific needs of each role and ensure they are visible on the appropriate platforms. Collaborate closely with department heads and healthcare administrators to fully understand staffing requirements. Extend job offers and facilitate the onboarding process, ensuring candidates experience a smooth transition into their roles and feel welcomed from day one. Promote the organization’s value by highlighting its work environment, growth opportunities, and benefits. Build lasting connections that help healthcare organizations thrive while ensuring talented professionals find meaningful roles where they can make a real impact.

Noida, Uttar Pradesh, India

Growth Path:Technical Editor (Content Operations) - Communication Trainer (Soft Skills) | Aug 2022 – PresentLead Writer (Team Management / Content Operations) | Aug 2021 – Aug 2022Writer (Content Operations) | Aug 2020– Aug 2021Designed and implemented a comprehensive training curriculum focusing on essential skills such as communication, spoken English, interview mannerisms, team building, and business/resume writing.Collaborated with the HR department to: o Develop workshop plans that address specific interviewing needs and improve candidate readiness. o Manage recruitment ensuring compliance with standards and maintaining smooth communication between hiring managers and union representatives.Expertly developed and administered targeted communication plans, ensuring all projects were completed effectively and on time.Created high-quality training content and deliverables, successfully managing multiple projects to meet organizational goals.Worked closely with Marketing and training teams to manage and update relevant content for Business Intelligence professionals, incorporating feedback from recent proposals to enhance effectiveness.Responsible for managing collateral development workflow to ensure timely completion.

Gurugram, Haryana, India

Growth Path:Senior Writer (Content Operations) | Jul 2019 – Sep 2019 Proof Reader / QA (Content Operations) | Oct 2019 – Jul 2020• Meticulously proofread, reviewed, and edited product descriptions for accurate use of grammar and content.• Scrupulously identified and corrected any grammatical, spelling, typographical, or compositional errors in the original copy. Developed creative, timely, and relevant content.• Assumed responsibility for ensuring consistency and articulation of writing style with the product photographs. • Imparted significant contribution in managing that product headings match the content table or description. • Organized & conducted orientation/training programs on writing style, grammar, and product understanding.• Built and maintained a relationship with current and prospective clients and sought to understand their needs.• Created and reviewed content for the company periodically.

Gurugram, Haryana, India

✔ Formulated Google Search Ad copies to promote products and services in order increase the ROI of an advertiser. ✔ Determined the suitability of keywords in an account and understood the feasibility / scope of ad copies. ✔ Prepared reports of findings, illustrated data graphically and translated complex findings into written text. ✔ Worked as a interim SME (Subject matter expert) & helped other analysts with their queries.

Noida Area, India

With Naukri.com, I was involved in handling key accounts for resume writing operations. I delved into the client's experience and built powerful resume. I benchmarked resume writing standards through content specific initiatives. Handled hygiene parameters and process benchmarks to ensure compliance and delivery of world class services. With continuous change & improvements, I met demands of all customers and resolved escalations for C-suite executives. Acted as an escalation gate and resolved customer complaints & queries for all level of clients. Interfaced with clients hailing from varied fields / domains via Teleconferencing and E-Mail. Drove continuous change & improvements (in content developed and internal processes) as per demands of customers.✔ Received Rolling Championship Trophy for securing fastest approvals for resumes and over achieving the target on a date-to-day basis.✔ Recipient of “The Talk Titans Award & The Ripple Effect Award” for closing maximum cases within 0-7 days with 100% CSAT and over 70% First Draft Approvals (where company promised 10-12 days).✔ Won “Cycle Time Olympics Contest” for closing maximum cases with highest CSAT.✔ Recognized by the top management for bagging FD approvals ranging 60-90% of the production; ensuring low turn around / cycle time.✔ Recognized as “Lowest Cycle Time Champ” with the cycle days of 10.34 whereas company promises 12 days.✔ Acknowledged by the top management for having an iteration rate of less than 2 rounds.✔ Received “Certificate of Appreciation” for: o Being the PDC Champ; reputed for conducting effective Pre Development Chat with clients which resulted in 100% customer satisfaction along with First Draft Approval.o Zero client complaints for May’17-Jul’17.o Ensuring 103% NIL Error production, 76% First Draft Approvals, NIL Complaints and 100% CSAT.

New Delhi Area, India

Encouraged consultation, discussion and high standards in all aspects of school life; also contributed towards the effective and efficient management of the school. Prepared material for class assignments and school brochure. Promoted a school culture that is happy, purposeful and productive

Post-Degree Certification, Human Resource Management

Master Of Mass Communication, Mass Communication/Media Studies, 1St

Activities and Societies: Advertising | Public Relations

Post Graduate Diploma, Public Relations And Advertising

Bachelor Of Journalism And Mass Communication, Journalism And Mass Communication