Dedicated IT and Customer Support Analyst with expertise in desktop support, Microsoft technologies (Office 365, SharePoint, Teams), and mobile device management (Intune, SCCM). Proficient in Active Directory management, Exchange/email troubleshooting, iOS devices, and audiovisual systems support. Holds a Master of Science in Artificial Intelligence, specializing in projects like Distributed Edge AI and Machine Learning. Experienced in collaborating with cross-functional teams to develop software solutions and providing prompt customer assistance. Skilled in CRM platforms like Salesforce, resolving inbound queries, and managing subscriptions. Passionate about leveraging technology to drive innovation and enhance user experience. Seeking opportunities to apply expertise in a dynamic and collaborative environment. Let's connect to explore potential collaborations and opportunities for growth.