• Managing Cost/ Service for key customer accounts versus KBIs• Order to delivery management• To drive all KBIs through robust action plans and daily disciplines • Understanding and delivering operational processes• Building mutually beneficial relationships with customers

• Providing great customer service and building customer relationships• Offering insightful advice and providing guidance to customers• Accurately, efficiently and swiftly processing transactions (with attention to detail as dealing with money) • Dealing with customers queries, complaints and concerns, maintaining confidentiality at all times• Being organised and working under pressure

Coroners Officer – April 2015 – Promoted within a year • Receive and process death reports, discuss causes of death with medical professionals and advise on issuing of acceptable death certificates• Taking reports of suspicious deaths from the police, discuss involvement with statutory services where necessary, and collate all information to enable HM Coroner to decide on further action as appropriate.• Discussing deaths with bereaved relatives and advise where appropriate including details of post mortem examinations required• Collate information and report findings of investigations to pathologists with regard to post mortem examinations and co-ordination of removal of bodies, organ donation and tissue retention• To process post mortem examination results, discuss with pathologists and others where necessary. Discuss implications with medical professionals and seek relative’s consent for subsequent disposal• Prepare inquest files including statutory documentation, preparatory documentation, summoning witnesses and jurors in accordance with regulations. Liaise with HM Coroner, witnesses, jurors, bereaved relatives, legal representatives and other interested parties in this respect and ensuring all arrangements to facilitate a court hearing are in place• Maintaining confidentiality at all times and ensure timely and proper disposal of confidential and sensitive material• Undertaking training and train others where necessary

• Taking death reports from medical professionals, police and ambulance services. Then dealing with resulting paperwork.• Dealing with administrative tasks and managing document handling, filing, transferral and receipt.• To assist HM Coroner in court duties including the set-up of specialist recording equipment and , liaising with witness support volunteers.• Advising families and professional stakeholders of current position of enquiries and investigations.• Ensuring councils KPI’s and Coroners & Justice Act 2009 were adhered to.• Providing high quality customer service to internal and external customers and stakeholders.• Acted as a Court Usher providing support to HM Coroner, witnesses and families.

This role entails that I provide an efficient and effective support service to Nottingham City Councils language solutions unit in the delivery of translation and interpretation services.Duties Performed:• Dealing with interpreters timesheets, payroll and recharges, making sure they are paid on time and correctly• Raising invoices, dealing with invoice queries (issuing credit notes, raising Purchase order numbers.)• Use of Bespoke Interpretation and Translations databases as well as Oracle – Finance database• Liaise with team leaders to support efficient service delivery and carrying out DBS checks• Maintain accurate records and handling cash and general clerical duties, managing diaries• Managing workload while dealing with members of public and customers incoming calls, booking interpreters and translators

Chequepoint is a leading international financial services brand for 38 years operating in over 70 countries.Started as office administrator and progressed to HR assistant due to my standard of work. Shortly after, I was also entrusted with the duty of being the PA to the Managing Director and Legal Counsel. Role involved variety of tasks where I could multi-task with ease.• Recruiting and interviewing candidates and carrying out DBS checks• Typing minutes to meetings and maintaining key documents • Paralegal duties to Legal Counsel• Dealing with all of the owners communications and managing diaries• General office administrative duties (making travel arrangements, managing office supplies etc)This experience allowed me to be an effective all-round team member to achieve high quality service delivery that meets the organisation's needs. I gained the ability to effectively deal with various tasks in a fast paced and pressurised environment, which often required great patience and tact coupled with high degree of responsibility.