Over 9+ years of IT experience in US healthcare and insurance domain working as a Data Analyst and Tableau Developer.Skilled in building interactive visualizations using Tableau/PowerBI, automating manual processes using VBA.Demonstrated Experience in analyzing, designing, development and implementation of business intelligence and reporting solutions using Agile methodologies.Proficient in requirement elicitation through JAR/JAD sessions, onshore & offshore engagements, process designing using MS Visio tool, coding, testing and maintenance of applicationsExpertise in presenting complex business information in insightful Tableau reports as well as publishing visually rich and intuitively interactive Dashboards/Story on Tableau Server.Ability to handle multiple task and responsibilities independently as well as a proactive team member,Highly motivated, result-oriented, and proactive leader with adaptable approach in executing new initiatives for business process improvements and streamlining operations.Core Competencies:- SQL, Tableau/PowerBI, Python, MS Visio, Advanced Excel, VBA programming, Project Management - Roadmap, budgeting, execution and delivery.
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Data AnalystDeloitteLondon, England, Gb
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Graduate StudentUniversity Of Denver Jan 2023 - Jun 2024United StatesPosition: Tutor at LEP (March 2023 - Present) ●Effectively tutored 50+ neurodiverse learners in learning the academic, and non-academic, skills needed to be successful at DU.●Spent 90+ hours assisting students in building confidence, independence, and academic skills in a one-on-one setting.●Helped students clarify questions on the study material, assignments, project work and provided access to resources that will encourage them to achieve academic goals.●Collaborated with LEP Academic Counselors to meet the learning needs of the students. -
Data AnalystOptum Apr 2018 - Dec 2022Gurgaon, IndiaProject: NOC (National Operations Center) Project●Led brainstorming sessions with key stakeholders to enhance claim processing lifecycle by creating 20+ process workflows using MS Visio.●Led technical meetings for 20+ projects to gather business requirements from end users and delivered reporting solutions using Tableau.●Ensured that project requirements are articulated and comprehensively documented.●Delivered business intelligence solutions to provide actionable insights for healthcare call center system using agent performance and operations calling data.●Created ETL pipelines to extract insurance claim’s data from IRIS operational database, transformed and staged into MySQL tables for reporting purposes.●Automated 100+ manual processes using VBA in Excel and SQL to increase operational efficiency.●Created 50+ interactive Tableau Dashboards for ad-hoc data analysis to support Operation’s Managers with decision-making insights with different KPIs.●Used Kanban board for work intake, issue tracking, thereby followed agile framework for on-time deliverables. -
Software EngineerHcltech Feb 2017 - Apr 2018Noida, Uttar Pradesh, IndiaProject - Keysight Support Project – Noida, India Feb 2017 – Apr 2018● Proposed a new data management model after analyzing historical data management structure and existing work relationships● Created Tableau reports and Forecasting dashboards based on Productivity of team for business users● Delivered coding solutions using MS-VBA for excel reports on utilization of project resources● Performing unit testing activities and supporting through the Quality Assurance of the project.● Created detailed reports weekly for productivity analysis of the team● Migrated the traditional excel reporting system to tableau and RDBMS based reporting framework● Performed MIS reporting by providing CSAT (Customer Satisfaction) and PPM (Project Portfolio Management) reports and providing solutions for increasing satisfactions score in customers● Developed Matrix ( like total hours worked on incident closure vs real time online logged hours) for measuring team’s performance● Led requirement gathering sessions, created, and presented project roadmaps to senior management. -
Software EngineerHcl Technologies Jan 2016 - Feb 2017Noida Area, IndiaProject - GAP Integration Services ●Implementation of security policies and creating users and granting roles and privileges as DataStage admin.●Created new user login accounts and solved user login issues by serving as DataStage admin.●Export/Import DataStage jobs from test/development environment to production environment.●Created Excel dashboards to monitor operational performance and led discussions on improvement opportunities.●Developed custom dashboards in Excel and Tableau for weekly, monthly, and quarterly revenue reports.●Provided 24x7 production L2 support and quick incident workarounds using ServiceNow.●Worked on SQL queries in DataStage jobs for different priority incidents.
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Software EngineerHcltech Aug 2013 - Jan 2016Chennai, Tamil Nadu, IndiaProject - UDA Retirement Project, USAA – Chennai. India●Executed ETL operations on various parallel jobs in Data Stage 9.1 to streamline the existing processes.●Automated Excel reports using VBA for tactical strategic solutions.●Optimized ESSBASE database for creating automated Excel reports.●Created BO-WebI reports as permanent solutions for excel reports.●Developed Tableau visualizations for user-defined applications in MS-Access and MS-Excel.●Constructed SQL complex queries for creating database for Data Stage jobs for further visualization via Tableau.●Generated process flow and test case documents.●Demonstrated initiative by creating verification Excel reports as an add-on rather than verifying data manually.
Pooja Sharma Education Details
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3.97
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Apeejay College Of Engineering, GurgoanA
Frequently Asked Questions about Pooja Sharma
What company does Pooja Sharma work for?
Pooja Sharma works for Deloitte
What is Pooja Sharma's role at the current company?
Pooja Sharma's current role is Data Analyst.
What schools did Pooja Sharma attend?
Pooja Sharma attended University Of Denver, Apeejay College Of Engineering, Gurgoan.
Who are Pooja Sharma's colleagues?
Pooja Sharma's colleagues are Jessica Tolosa Baides, Joshua Smith, Mitali S., Amina Saleem - Risk- Meccat, Associate, Deloitte, Cams, Abhinav Kumar, Namrata Sarma, Javier Murillo Marco.
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