Pooja Mathur Email & Phone Number

Oakville, Ontario, Canada

Canada

Mississauga, Ontario, Canada

Bangalore

• Built one of India's first wedding gift registry - NuWed. (https://www.facebook.com/nuwedindia/) • Created and tracked business plan, raised 1st round funding, hired and built teams – Sales, Technology and Operations.• Recruited 150+ top brands and on-boarded them on Nuwed platform including sales / contract negotiation, product onboarding, promotion strategies, fulfillment processes etc. • Tracked and reported the monthly overall progress, spending and activities to the Investors. Key Achievements:• Built the entire business within 12 months including fund raising, Team building and onboarding, Website development, Vendors onboarding and Marketing.

Bangalore

• Introduced the Enterprise Customer Success practice at Simplilearn.• Built a 6-member team responsible for managing client relationships across APAC, EMEA and North America regions for Fortune 1000 companies across all industries.• Formulated and designed standardized Customer Success processes for handling deliveries, communication and escalations. • Handheld clients from Sales closure stage ensuring a seamless on-boarding and provided support during & after the sales and delivery cycles.• Owned client relationships including increased adoption, retention and client satisfaction. • Nurtured client relationships to identify cross sell and up sell opportunities for Account growth. • Built a trusted advisor relationship to understand client success goals and expectations.• Acted as the voice of Customer’s needs & concerns by providing feedback to key internal stakeholders including Product development, Customer Support, Content, Marketing, Sales, Finance and Implementation teams to ensure a top-notch delivery experience. • Conducted MBR/ QBRs for all active customers, tracked training adoption, designed & conducted workshops to increase training awareness and utilization within client organization to ensure ROI for client and repeat business opportunities for Simplilearn.• Managed account escalations and was responsible for meeting performance metrics such as adoption, churn, and NPS in Strategic accounts.• Developed referenceable experiences with the customers that can be leveraged. Coordinate with sales and marketing to create the collaterals associated with these experiences that can be shared with other customers and prospects. Key Achievements:• Built the Customer Success practice and the team from scratch• Created scalable processes and managed on a monthly basis around 40 trainings, 10 QBRs and 200+ Pre-sales engagements.• Handled high-revenue and high-worth client portfolios and contributed to 83% repeat business from the existing customers.

Bangalore

• Overall Account Management for 12 strategic accounts – responsible for delivery (LMS Implementation), client satisfaction and revenue plan (including accounts receivables and collections).• Worked with clients to understand requirements; define success metrics for projects and manage the entire schedule of deliveries. • Interfaced with Product Engineering to ensure client requirements are in line with product features/ roadmap.

• Worked closely with Founder/ CEO and Leadership team to build scalable processes across Business Development, Account Management and HR function areas.• Revamped the entire Business Development process for existing accounts to enable Regional Heads, Delivery Heads and Account Management teams to achieve their targets (up to $70M for 2014-15).• Created detailed blueprint of “as-is” process and “future-state” for recruitment and other HR processes in order to identify suitable automation software to achieve process efficiencies; created and managed RFP to identify vendors for providing the same.Key Achievements:• Audited 60+ accounts - created individualized plans to increase client satisfaction (identified gaps/risks in current relationship & delivery) and identified opportunities to the tune of $6 Mn for new Business Development.• Institutionalized the new Account Management process by training representatives for each Account and conducted weekly reviews with Founder/CEO and Account leaders.

Bengaluru Area, India

• Co-founded and managed Trubliss Enterprises and built “Snow Gola” brand – a new product category of Hawaiian Shave Ice. Served more than 500,000 cups from June 2010 – Feb 2014. • Worked on the entire life cycle of the business starting with creating Business plans, Hiring & Training teams, managing Operations and Business Development etc • Built the topline of the company with different revenue models: o Retail – Managed retail outlets at 5 premier locations in Bangalore.o Events – Conducted and Managed over 1500 events over 4 years o Franchise – Built a franchise model to tap market outside of Bangalore. Key Achievements:• Achieved operational break-even in 18 months and made the company profitable in 36 months.

Assistant Project Manager, Bangalore, India• Managed overall project lifecycle right from defining project scope to completion of success criteria including schedule planning and tracking, allocation of tasks to stakeholders, risk assessment & contingency planning and day-to-day management.Business Development Manager, Bangalore, India• Orchestrated the launch of MCNE (Motorola Certified Network Engineer) - a Telecom Technologies based training and certification program in India for public domain. • Interfaced with 20+ teams including Channel Partners, Legal & Contracts, Marketing, Engineering, Training, Finance, Public Announcement, Media Launch etc. to ensure proper follow-up and timely completion of activities.Proposals Manager, Gurgaon, India• Acted as a single point-of-contact in Proposal process - analyzing customer requirements, formulating Bid/Proposal strategy, Resource planning, obtaining Executive approvals, managing milestones, and ensuring timely and high-quality submissions.

Assisted Sales Account teams in Sales Planning, Managed the entire process of Revenue tracking, Profitability and Customer Satisfaction survey results against their forecasted/set targets.

Gurgaon, India

• Managed the entire lifecycle of proposal preparation. • Was part of a team which won several orders such as BSNL GSM, Tata Tele-Services Basic Project, Reliance CDMA, Switching tenders from BSNL and MTNL.

• Assisted in preparing Basic Services Proposals for circles of Punjab, Gujarat, Haryana, Tamil Nadu & Madhya Pradesh. • Part of team responsible for estimating subscriber demand, Network Planning and BOQ calculation.•Participated in preparing Technical Specifications of Material & Services for Outside Line Plant.

Bachelor Of Arts - Ba, Art/Art Studies, General

Master Of Business Administration - Mba, Marketing & Hr

Diploma In Electronics Engineering