• Directed day-to-day operations by leading the implementation of short-term and long-term strategies to achieve business plan and profitability goals.• Analyzed strategic, core, and support processes, recommending improvements to streamline or automate procedures.•Trained employees on optimal processes and use of different systems, boosting department efficiency.•Built customer and employee loyalty by implementing effective operational strategies.• Streamlined operations to consistently deliver on targets.• Analyzed customer data to identify opportunities and improve relationships.• Gathered data from CRM, prepared reports for revenue analysis, and provide KPIs for upper management to make strategic decisions.• Expertly identified and resolved complex problems that impacted client relationship and operations.• Administrated accounts payable and accounts receivable by daily transaction reconciliation and sales reporting.• Elevated customer satisfaction ratings by resolving issues and bringing some speedy resolutions.• Fostered positive relationships with customers to maximize satisfaction, retention, and experience.

• Produced detailed monthly and yearly financial reports for senior management.• Identified cross-selling opportunities through ongoing customer needs analysis.• Attended conferences and trade association meetings, representing the company, building industry networks, and promoting new product lines.• Improved sales value by upselling and cross-selling new products and services to existing customers by 40%• Oversaw maintenance of client notes on internal CRM system.• Attracted new business, investment, and expansion opportunities.• Closed long-term agreements through skillful negotiation.• Created effective marketing, sales, and promotional initiatives to drive revenue.• Established budgets for specific projects and teams and controlled costs.• Held regular meetings with trade staff to delegate tasks, and communicate market trends, sales KPIs, and priorities.• Formulated marketing and promotional strategies to drive business revenue.• Hired and trained staff for optimum performance against sales and marketing objectives.• Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.• Planned and developed winning strategies to increase sales, expand territories and boost market positioning.• Prepared reports and presentations detailing business development activities and outlining new initiatives using Excel, PowerPoint, and Power BI.

● Worked as Freelance assessor for the National Skill Development Council program test.● Undertaken candidates’ attendance, and test arrangements ● Worked base programs and gave suggestions to improve course curriculum.● Undertaken candidate’s interview and practical ● Prepared test papers● Prepared reports and handled the paperwork.● Coordinated with host institutes and backhand team.● Followed all assessment protocols and procedures set by NSDC.

• Handled the corporate sector and MICE business expansion.• Managed sales pipeline and booking using CRM and reservation systems.• Achieved 70% conversion rate on custom inquiries.• Conducted tailor-made experience for MICE groups and corporate clients.• Conducted in-depth consultations with customers to obtain an in-depth understanding of requirements, budgets, and holiday vision.• Worked on cost sheet to arrive at competitive product pricing to close deals.• Worked closely with marketing for product marketing and promotions. • Maximized profits through negotiated rates.• Conducted end-to-end operational activities.• Prepared reports and presentations detailing business development activities and outlining new initiatives.

• Effectively helped managed all daily sales and operational aspects of the department.• Developed and fostered a positive relationship with clients to help achieve business targets.• Maintain records and sales MIS as per company standards.• Oversaw branch sales performance and helped branch teams to achieve sales targets by improving strategies if required. • Developed good relations with B2B as well as B2C clients to achieve client loyalty.• Undertaken planning and scheduling by preparing a checklist and fixing deadlines for tasks.• Coordinated with different teams and branches for operational and sales queries. • Worked with marketing team for finalizing broacher and print material, Facebook updates, Digital marketing and company website updates.

• Planned and coordinated travel arrangements for any individual, group, and corporate companies, ensuring client requirements were always fully met.• Provided great customer service, and served as the first point of contact between company and client to resolve the problematic issue. • Coordinated and booked all holiday arrangements, including accommodation, travel, car hire, and excursions.• Followed in-bound leads promptly, built and planned own pipeline, of sales to achieve targets.• Kept all client data, payments, itineraries, and other critical details stored safely on CRM for organizational purposes.• Identified and took advantage of upselling and cross-selling opportunities.• Converted inquiries into sales by tailoring packages specific to client requirements.• Organized entry into foreign countries, including preparing and submitting customer visa applications.

Conducted telephonic surveys and gathered data for research. Gathering data from live calls, and making data entries in the operating system.

• Directed and managed operations of 20-25 staff in a fast-paced environment.• Developed open and professional relationships with team members to facilitate effective issue resolution.• Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.• Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives, and facilitating team-building activities.• Trained and supervised team to achieve targets.• Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.• Maintained excellent employee relationships by cultivating a supportive, positive, and helpful working environment.• Closely monitored team performance by conducting observations and tracking key metrics, identifying, and managing underachievers appropriately.• Conducted and been part of annual appraisals, spearheading professional development initiatives.• Coordinated with the technical team to help automate the repetitive work.