• Coordinate the planning, development, and delivery of training and documentation projects.• Conduct regular status meetings to check progress, identify issues, and keep projects on track.• Maintain clear, consistent communication with project teams and customers.• Set and manage customer expectations.• Prepare resource plans and work with training and documentation managers to allocate trainers, instructional designers, and technical writers.• Prepare and deliver Request… Show more • Coordinate the planning, development, and delivery of training and documentation projects.• Conduct regular status meetings to check progress, identify issues, and keep projects on track.• Maintain clear, consistent communication with project teams and customers.• Set and manage customer expectations.• Prepare resource plans and work with training and documentation managers to allocate trainers, instructional designers, and technical writers.• Prepare and deliver Request for Proposal (RFP) and Statement of Work (SOW) documents for training and documentation projects.• Provide price and/or LOE estimates in response to RFP and SOW documents.• Perform Training Needs Analysis (TNA) sessions to evaluate customer training requirements.• Handle training requests received from both Netcracker project teams and customers.• Staff training and documentation delivery projects.• Collect, analyze, and report feedback to analyze the effectiveness of training programs.• Conduct debriefing sessions with customer project, training, and documentation teams to collect lessons learned and identify gaps, issues, and areas for improvement.• Issue training certificates to participants.• Follow established procedures and promote best practices for training development and delivery. Show less

• Generating a sales pipeline by making initial contacts with potential clients • Responding to and following up on the enquiries from interested parties• Attending the external customer meetings and presenting a sales pitch • Communicating and negotiating deals to facilitate the development of a profitable business• Developing and updating the sales collateral• Publishing monthly and yearly reports on revenue generated so far and the pipeline• Generating RFP and… Show more • Generating a sales pipeline by making initial contacts with potential clients • Responding to and following up on the enquiries from interested parties• Attending the external customer meetings and presenting a sales pitch • Communicating and negotiating deals to facilitate the development of a profitable business• Developing and updating the sales collateral• Publishing monthly and yearly reports on revenue generated so far and the pipeline• Generating RFP and submitting the proposal• Helping the clients arrive at a training delivery medium (classroom-driven, e-courses, virtual classes, video capsules, or scribe animations)• Closing the sale• Communicating the contract details to the Delivery and Finance team• Signing the initial contract with the customer• Liaising with the team of instructional designers, graphic designers, and technologists to develop prototypes for eLearning (Level 1, 2, and 3), portals, or gamified platforms • Following up for the payments • Generating customer reference and testimonials• Recruiting and building a team of learning specialists • Liaising with vendors or external teams for delivery• Conducting appraisals and performance reviews for the team• Reviewing the learning materials and providing feedbackAchievements:• Built and managed a team of 18 (comprising instructional designers, project managers, graphic designers, and programmers) in the first two years of joining Capgemini • Increased the revenue / turnover by 48% in the first year• Increased the revenue / turnover by 100% in the second year Show less

(As a Team Manager)Providing leadership, direction, and support to the L&D staffCreating the project plan to assign and distribute work to the teamConducting appraisals and performance reviews for the teamReviewing the learning materials and providing constructive feedbackOrganizing team huddles and ID meetings (KT sessions)Conducting several KT sessions internally for cascading the experience gained from handling different projects (As a Content… Show more (As a Team Manager)Providing leadership, direction, and support to the L&D staffCreating the project plan to assign and distribute work to the teamConducting appraisals and performance reviews for the teamReviewing the learning materials and providing constructive feedbackOrganizing team huddles and ID meetings (KT sessions)Conducting several KT sessions internally for cascading the experience gained from handling different projects (As a Content Manager)Conducting the needs assessment (requirements gathering) by liasing with the Amdocs software developersWorking in tandem with the clients and internal teams to come up with a high level content solution Developing content in the form of ILT or self-paced materialsEnsuring repeat business from the clients (As a Trainer)Conducting classroom-style training sessions for specific technical functions for users and super-users (leads, managers, and above)Conducting TTT/KT sessions for the trainers of the end-user/super-user trainingDeveloping innovative training strategies such as games, assessments, videos to deal with students of different learning stylesProject Highlights:Travelled to Kuala Lampur (Malaysia) to conduct the needs assessment and come up with a training planDeveloped the high-level design/course map after reading through the HLDs and liasing with the developersDeveloped the ILT and self-paced materials along with a few other team membersenvironment (system) Conducted the TTT sessions for the trainers of the end-user training Conducted the super-users training (training for Astro leads and managers)Travelled to Jakarta to deliver training on CRM, Billing, and InventoryTravelled to Luxembourg to conduct a training on CRM, Ordering, AMSS, Billing, Support and other components of the CMP application Show less

Created a project plan; Decided the delivery medium for a course; Created a Design Specification document; Created Storyboards; Liaised with the SMEs and vendors to deliver on time Worked on the IP Office training modules: a WBT that detailed out the enhancements/updates/features of the application.Delivered training on the IP Office basics to my team members in India Worked on an update course for the Softphone modules (one-X Portal, one-X mobile, and one-X… Show more Created a project plan; Decided the delivery medium for a course; Created a Design Specification document; Created Storyboards; Liaised with the SMEs and vendors to deliver on time Worked on the IP Office training modules: a WBT that detailed out the enhancements/updates/features of the application.Delivered training on the IP Office basics to my team members in India Worked on an update course for the Softphone modules (one-X Portal, one-X mobile, and one-X Communicator).Attended a training in UK on the Softphone modules and delivered the same in India Show less

Created the course design; Defined the Learning Solution at a granular level; Created the instructional design map to detail out the design strategies, objectives, and the content break-up; Worked in tandem with the SMEs to create and review content; Reviewed storyboards and scripts; Created Quality Checklists for the ID team Worked onsite (Montreal, Canada) to conduct the needs assessment and content analysis for Novartis Created courses for teaching the sales executives to… Show more Created the course design; Defined the Learning Solution at a granular level; Created the instructional design map to detail out the design strategies, objectives, and the content break-up; Worked in tandem with the SMEs to create and review content; Reviewed storyboards and scripts; Created Quality Checklists for the ID team Worked onsite (Montreal, Canada) to conduct the needs assessment and content analysis for Novartis Created courses for teaching the sales executives to use the Siebel Life Sciences System, 7.8 Developed a suite of courses for the plant operators of GE Water Worked on the design and storyboards for the Cognos Connection and Analysis Studio modules Worked on the design and storyboards for Dell’s Call Center Training Show less