Poonam Malik Email and Phone Number

With over a decade of experience in Sales, CRM, and business operations, I’ve built a dynamic career across diverse industries. Currently a Manager at Trident, I focus on frontend relationship management and customer experience initiatives to enhance client satisfaction and retention. My role involves implementing SOPs and overseeing client interactions, ensuring seamless communication and operational efficiency.Previously, as Deputy Manager at M3M, I led a team of 29 in pre-sales and post-sales, refining processes and boosting team performance, resulting in zero attrition and numerous internal promotions. My entrepreneurial journey with R Classics further honed my business acumen, from managing operations to delivering exceptional customer experiences. At HT Media, I spearheaded workflow redesigns that enhanced team performance and launched successful projects.Driven by a passion for building strong relationships, optimizing customer journeys, and delivering measurable results, I’m always eager to contribute to forward-thinking organizations that value growth and innovation.