Poonam Singh, Mba, Cspo Email & Phone Number

Carmel, Indiana

Indianapolis, Indiana

• Responsible for requirement gathering and analysis of business objectives for current application used by the client in order to achieve successful transition from current application to a new application through redesign and redevelopment• Understand current application and document the functionality• Analyze enhancements and incorporate into the functionality• Interview client/stakeholders to gather system and functional requirements• Prepare accurate and detailed requirements specifications (Use Case, User Interface specifications, Functional requirement document) for current application to meet business requirements• Communicating with client/stake holders and IT team to deliver business and functional requirements

Indianapolis, Indiana Area

• Identified business opportunities for product sales in Key Account sector across 16 States in North American region• Developed Functional Design Documentation through requirement gathering sessions with SME (Subject Matter Expert) and Business Owners including key Business Stakeholders and Project Managers• Executed Data analysis, Quality Assurance and Testing phases with responsibility to map all business requirement to test plans and assist teams in test cases creation• Performed business analysis activities to ensure the reliability and profitability of company's operations using Business Process Modeling(BPM) best practices and techniques• Executed JAD sessions and requirement gathering transitions with cross functional teams in Finance and Accounting verticals coordinating Budgeting• Developed and maintained Reporting Packs using MSAi for field sales force• Provided Supervisory Support for Data Specialists to Trade Marketing• Performed weekly/monthly/quarterly/annual sales analysis reporting, monthly financials analysis reporting and other ad hoc analysis• Executed Sales Analysis and perform Data Collection and Reporting for new Business Proposals• Provided Targeted Sales Analysis for state managers and Territory Managers on field• Performed data flow and range monitoring of the Regional Key Accounts Supply Chain• Provided support in tracking of daily calls in SIEBEL for Territory managers and utilize this data for trend and sales analysis

Project Description: Automation of Complaint and Fraud Investigation Process• Performed business analysis of Complaint and Fraud Investigation process and gathered requirement for documentation and assist Subject Matter Expert(SME) in System design • Organized Joint Application Design(JAD) sessions with Business Stakeholders and Project Managers• Executed requirements gathering and planning of Complaint and Fraud automation application system• Executed Solution Assessments and Validation using formal methodology and best practices in Agile project methodology using Scrum• Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.• Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR). Created test cases and test scripts.• Developed use cases, workflow, screen mock-ups, and conversion requirements.• Prepared business process models; used Visio to create use case diagrams• Implemented system application enhancements for detailing of Information Tracking, Tracking Systems(Alerts)• Performed Business requirements analysis to execute Process Streamlining for existing systems• Developed MIS for systematic and rigorous follow up processes related to Complaint and Fraud Investigation analysis

Master Of Business Administration - Mba, Marketing & Systems

Bachelor Of Engineering - Be, Information Technology

Activities and Societies: Best Student Award(Prof R .S. Nirjar Academic Trophy) for Academic Excellence (2006-2007) Best Student Award.

High School, Science & Mathematics