Poonsri J. Wallace Email & Phone Number

2001 Western Ave., Suite 400, Seattle, Wa 98121

- Draft and file legal Documents for unsecured proof of claim. Such as Proof of claim (POC), Amended proof of claim (APOC), Withdrawal of claim (WPOC), Paid in full letter (PIF), Satisfaction of claims, and Transfer of claim (TOC) for 50 states to meet deadlines - Review cases and monitor deadlines for unsecured consumer Loans (Money Loans and Credit card).- Assist with Attorneys, Supervisor, and new team members if needed-Cross training with team members

13555 Se 36Th St., Suite 300, Bellevue, Wa 98006

• Analyze, organize, set-up, and assign new files; draft legal documents to meet deadlines.• Perform ECF (E-Filing) for firms across five states (Washington, Oregon, Idaho, California, and Montana).• Train and coach new team members on ECF procedures to ensure compliance with standards and procedures. • Develop and update ECF training manual.• Manage bankruptcy referral inbox to support the bankruptcy Department and work with remote offices across five states.• Maintain and update Case Management System for hourly billable time; analyze invoices to ensure compliance with local, state, and federal regulations; submit completed files to billing department to meet deadlines. • Analyze documentation for completeness and accuracy before filing with the court. • Handle administrative duties including drafting correspondence, organizing files, and delivering exemplary client services.

13650 Herritage Pkwy., Fort Worth, Texas 76177

• Answer inbound customer calls to the Transfer Department, and processed customer credit requests.• Respond to customers’ questions regarding the status of the transfer of their interest or equity for Mercedes and Smart cars. • Field requests in the custom work basket by contacting the customer or another department to provide guidance on transfer-related issues in order to process and resolve transactions.• Manage between 20 and 30 calls per day, including processing the paperwork related to each call.• Enter credit applications into the ACE (automated credit evaluation) system for review by credit analysts. • Review back-end vehicle transfer documents for completeness; verify that they are ready for processing.• Assisted correspondence group with an expedited project to process Florida Vehicle Purchase Packages (VPP); shared access to a spreadsheet used to request VPP fees, which enabled more timely completion of mid-term purchase requests.• Processed 647 transfers during 2014, which represented the highest number on the team. • Cross-trained in terminations, titles and tax, and autopay processes to gain understanding of how these departments are impacted by the transfer process. • Participated in Ronald McDonald House events and at Community Store House. • Joined company’s Fun Committee to plan events designed to promote teambuilding. • Served on the Celebration of Asia planning committee. Hosted a Lunch and Learn on Thai culture.• Participated in the Client Services Innovation Challenge, an initiative designed to encourage employees to develop and implement new ideas.

13650 Herritage Pkwy., Fort Worth, Texas 76177

• Created accurate customer documents, including lease extensions, retail contracts, credit applications, payoff letters, and post-maturity letters, in accordance with established business rules.• Provided back-office support to program advisors who in turn managed customer accounts.• Helped train new team members and mentored other employees who requested assistance

2050 Roanoke Road, Westlake, Texas 76262

• Reviewed and processed customer lease and purchase contracts.• Completed contracts with error rate of less than 3%.• Guaranteed contract turnaround time within mandated 24-hour processing time. • Assisted in training team members in processing lease and purchase documents. • Identified ways to streamline contract processing. Prioritized contracts and indicated complexity level, in order to speed up processing time.

1707 N Randall Road, Elgin, Il 60123

• Obtained proof of delivery (POD) from carriers; acquired shipping documents, pulled invoices and bills of lading, made copies, maintained proof of delivery log, and phoned customers.• Assisted with credit analysis and provided POD for key accounts.• Managed, resolved, and collected charge-backs associated with key Walmart and Sam’s Club accounts.• Interfaced with salespeople to resolve discrepancies in charge-backs.• Updated monthly cash flow, financial forecast, and other reports prepared by credit analysts.• Prepared invoices, collected receivables, and followed up with charge back accounts.

Bangkok, Thailand

• Processed office lease agreement.• Interfaced with insurance companies to ensure all company vehicles received comprehensive insurance coverage.• Supervised daily tasks of messengers, housekeeping, and drivers (up to six people); prepared work schedules.• Assisted expatriate staff and office visitors with travel and meeting arrangements.• Completed a three-month assignment as Executive Secretary to company President and CEO. Coordinated meetings, took minutes, and performed additional executive administrative tasks.

Bangkok, Thailand

• Managed reservations for passengers and staff. Checked in passengers prior to departure.• Presented delay message service during flight delays.