Popa Daniel Email & Phone Number

Romania

Key responsibilities and achievements: - Oversaw DevOps Engineer activities, including monitoring alerts, handling compute instance restarts, and resolving incidents, while maintaining continuous awareness of deployments and system health.- Participated in and led key meetings and critical topics.- Acted as a main point of contact for the regional EMEA.

Romania

Key responsibilities and achievements: - Delivered exceptional customer service and technical support to both internal and external clients, employing troubleshooting techniques to meet unique customer requirements.- Assessed and prioritized support tickets, ensuring timely escalation and resolution to meet service level agreements (SLAs) and maintain high.

Bucharest, Bucharest, Romania

• High knowledge of Sun's Hardware and Software architecture.
• Close cooperation with other Technical Support groups to resolve highly complex interoperability issues.
• High knowledge of system architectures concepts and operating systems.
• Investigate and interpret Operating system performance analyzes.
• Analyze and understand source code of the products.
• Strong expertise of Solaris/Linux technologies: Zones, Oracle VM Server for Sparc, Installation Technologies ( Liveupgrade, Patching, Archives, Image Packaging System, Automated Installer), Printing / CUPS, Service.

Bucharest, Romania

Maintaining the eServGlobal products based on Sun platforms with Solaris OS and Oracle database (VOMS/Voucher Management System, M-Pos/Mobile Point of Sales), for Mobile Telecom Operators worldwide.Job description:- use specific tools and scripts to track the problems- prioritize tasks as per contractual terms and severity- taking fast decisions based on.

Bucharest, Romania

- provide IT support and consultancy for Internal and External Customer- offerring level 2 support on desktop equipment and network devices.- installing and troubleshooting operating systems (Windows/Unix)- recommend and aquire equipment replacements and upgrades- on request give technical advice to problems of network design- replacing failed hardware and.

Bucharest, Romania

- providing support and advice for complex issues for external customers- offer the best solutions to customer problems- support the installation of drivers for hardware- installation and configuration of Multifunctional printers or faxes, network equipment- optimizing Windows; Setup Outlook Express mail client, Outlook 2002-2010, Apple Mail- setup modem.

Bucharest, Romania

- provide technical support via phone and email for all customer service- data connection setup, internet access, modem installation, setup email accounts- configuring webhosting services- FIX IP configuration for the clients, ADSL, VDSL, BeOnline Virtual Server and testing and diagnosis- registered and resolve customer complaints departments collaborating.