Popa Daniel Email & Phone Number

Romania

Key responsibilities and achievements: - Oversaw DevOps Engineer activities, including monitoring alerts, handling compute instance restarts, and resolving incidents, while maintaining continuous awareness of deployments and system health.- Participated in and led key meetings and critical topics.- Acted as a main point of contact for the regional EMEA DevOps team, facilitating communication of new procedures and establishing strong cross-regional connections with other Leads.- Played an active role in ensuring team readiness by coordinating training sessions from Engineering teams and granting necessary permissions for tasks.- Established documentation for new topics and processes, creating KM articles, and internal documentation to aid team efficiency.- Organized team calls to discuss and implement operational improvements, fostering a collaborative team environment focused on problem resolution.Skills and Knowledge Gained:- In-depth experience with DevOps operational workflows, including incident and alert monitoring, application log analysis, and system restarts.- Enhanced abilities in leadership and communication, organizing team initiatives and ensuring process adherence within the team.- Gained advanced knowledge in managing and resolving complex technical issues, and in maintaining customer satisfaction in high-stakes situations.Education & Professional Development:OCI 2022 Foundations OCA CertificationCloud Infrastructure DevOps OCP CertificationSelf-Study Courses:Docker and Kubernetes: The Complete Developer’s GuideGetting Started with Terraform on OCI Set up a Simple Infrastructure with OCI Terraform

Romania

Key responsibilities and achievements: - Delivered exceptional customer service and technical support to both internal and external clients, employing troubleshooting techniques to meet unique customer requirements.- Assessed and prioritized support tickets, ensuring timely escalation and resolution to meet service level agreements (SLAs) and maintain high customer satisfaction.- Ensured the confidentiality and security of customer accounts, company equipment, and internal systems in alignment with corporate standards.- Monitored release notes to stay updated on new services and implemented process evaluations to recommend improvements.- Created and maintained documentation for customer-facing and internal use, improving knowledge sharing across the team.- Actively collaborated with Oracle’s Product Engineering teams when necessary to resolve complex issues, providing Oracle’s highest level of technical support.- Ensured that Oracle Services met and exceeded Customer Satisfaction goals by managing outstanding customer queries effectively and maintaining professionalism at all times.Skills and Knowledge Gained- Extensive experience with Linux and Windows operating systems, VDI technology, and Identity Management.- Familiarity with networking protocols (DNS, TCP/IP), VPN, routing protocols, network monitoring tools, and authentication methods (2FA, RSA).- Proficiency in Cloud services, including Oracle Cloud Infrastructure (OCI) compute, storage, and networking.- Developed skills in DevOps tools (Ansible, Kubernetes, Terraform) and scripting languages (Python, JavaScript, HTML).- Improved troubleshooting, problem-solving, and communication skills in a global support environment, with a focus on customer interaction and organizational efficiency.

Bucharest, Bucharest, Romania

• High knowledge of Sun's Hardware and Software architecture.• Close cooperation with other Technical Support groups to resolve highly complex interoperability issues.• High knowledge of system architectures concepts and operating systems.• Investigate and interpret Operating system performance analyzes.• Analyze and understand source code of the products.• Strong expertise of Solaris/Linux technologies: Zones, Oracle VM Server for Sparc, Installation Technologies ( Liveupgrade, Patching, Archives, Image Packaging System, Automated Installer), Printing / CUPS, Service Management Facility, ZFS.• Design and understand shell script and C code.• Work closely with all levels of customer and external engineers and management on the most complex problems.• Provide problem isolation and resolution.• Create knowledge documentation as necessary to assist with possible future problem resolution.

Bucharest, Romania

Maintaining the eServGlobal products based on Sun platforms with Solaris OS and Oracle database (VOMS/Voucher Management System, M-Pos/Mobile Point of Sales), for Mobile Telecom Operators worldwide.Job description:- use specific tools and scripts to track the problems- prioritize tasks as per contractual terms and severity- taking fast decisions based on SLA and escalation rules- keeping the clients informed about the status of the incidents.- troubleshooting, investigating the cause of malfunctions- performing remote interventions to keep the hardware and software components up to date- preventing actions and monitoring activities- tracking and updating incidents using eServGlobal tracking tools

Bucharest, Romania

- provide IT support and consultancy for Internal and External Customer- offerring level 2 support on desktop equipment and network devices.- installing and troubleshooting operating systems (Windows/Unix)- recommend and aquire equipment replacements and upgrades- on request give technical advice to problems of network design- replacing failed hardware and addressing system problems- manage and monitor LAN/WAN network services- Point Of Sale (POS) parameterization and software updates for external customers- contribute effectively to optimize and automatize work flows and internal procedures according to requests by approved users accessing the company catalogue and IT equipment as required

Bucharest, Romania

- providing support and advice for complex issues for external customers- offer the best solutions to customer problems- support the installation of drivers for hardware- installation and configuration of Multifunctional printers or faxes, network equipment- optimizing Windows; Setup Outlook Express mail client, Outlook 2002-2010, Apple Mail- setup modem and router - port forward, DMZ; Setup DVR cameras, capture cards

Bucharest, Romania

- provide technical support via phone and email for all customer service- data connection setup, internet access, modem installation, setup email accounts- configuring webhosting services- FIX IP configuration for the clients, ADSL, VDSL, BeOnline Virtual Server and testing and diagnosis- registered and resolve customer complaints departments collaborating with BB NOC, IT services, IPNOC, Technical Support, Billing and Contracts- Inform potential customers or existing customers on Internet services offered by the company.