Dragos Popa Email & Phone Number

Cologne, Nrw, De

Cologne, North Rhine-Westphalia, Germany

Cologne, North Rhine-Westphalia, Germany

Bucharest, Romania

- Comprehend and apply compliance standards tailored to the E-commerce sector- Evaluate and make determinations on new applications- Assume ownership and accountability for accounts throughout the underwriting phase- Conduct annual reviews of active accounts- Process account updates as necessary following thorough review- Scrutinize general documentation to ensure authenticity and compliance- Facilitate communication and support via email, both internally and externally, to ensure comprehensive underwriting information is available- Monitor system performance and propose enhancements to streamline workflow- Track metrics to effectively manage and mitigate risk associated with the vendor portfolio- Strike a balance between mitigating company risk and optimizing revenue- Assess merchant applications utilizing proprietary tools and external research- Conduct research and apply findings during the review process, updating internal documentation accordingly

Bucharest, Romania

- Vigilantly monitoring transactions for signs of fraudulent activity to safeguard against financial losses.- Regularly liaising with payment processors to assess and address risk rejections in transactions.- Conducting audits on gameplay associated with each withdrawal to ensure compliance and integrity.- Managing chargebacks, including representing the company's interests in dispute resolution processes.- Handling customer documentation, ensuring completeness and accuracy in compliance procedures.- Collaborating with various departments to ensure well-informed decisions in unique cases.- Managing KYC (Know Your Customer) documentation in adherence to regulatory standards.- Generating and analyzing daily payment reports, customized reports, and internal audit reports.- Providing email support to users, addressing inquiries related to payments and fraud concerns.

Bucharest, Romania

- Reviewing and processing transactions- Generating daily payment reports, customized reports, conducting data analysis, and preparing internal audit reports- Providing email assistance and support to players regarding payment and fraud-related inquiries- Collaborating with Payment Processor personnel and departments- Conducting AML risk assessments and screening new and existing customers against PEP/Sanctions lists- Investigating claims of fraud and unauthorized account access to prevent the outflow of fraudulently acquired funds- Verifying KYC information and monitoring accounts- Reporting suspicious or fraudulent transactions

Bucharest, Romania

- Provider of customer service solutions for online casinos.- Engaged in the MAXBET project.- Recognizing customer requirements, addressing inquiries, and delivering top-notch services tailored to their needs.- Responding to customer queries via email, live chat, and telephone.- Resolving technical issues encountered by customers.- Employing outbound calling strategies to retain both active and inactive players, while promoting games and bonuses.- Collecting player data, conducting market research, updating spreadsheets, and analyzing outcomes specific to the Romanian market.- Analyzing player data to detect instances of fraud, such as bonus abuse and duplicate accounts.- Focusing on the retention and activation of Romanian players through monthly mailers and outbound calling initiatives.- Performing administrative and support service functions at www.MAXBET.ro/en in Bucharest, Romania.

Information Technology, Field Of Study Computer Programming/Programmer, General

Baccalaureate