- Onboarding, educating and supporting online selling partners on a global level- Working directly with customers to help them get started and grow in using GloriaFood system- Manual testing issues reported by end users in order to replicate the behaviour- Manual testing new features added to the product- Providing feedback to product management on new implemented features - Searching and suggesting new features that can be added to the product (with visual mockups)- Connecting sales optimized websites to existing domains (changing nameservers and importing DNS settings)- Adding DNS records to domains- Processing Logos for websites

The largest platform for start-up founder growth in the UK, Europe and North America. 2.8 Million profiles, growing by 2,000 every day. Provides $2.5 billion in growth resources to 500k startups per year.Responsibilities on Benefits:- Growing the number of quality Alpha Card members- Growing the number of benefits and sponsorships- Ensure benefits are fully accessed- Gathering and reporting on weekly KPIs using Google Analytics, G-Suite Apps & Excel- Scheduling calls for my manager.- Moderating "Deals" section on the platform- Handling requests received via e-mail (Fix broken deals, enabling access for certain users to particular deals)- Mandating certain deals that need additional info from the users before they get in touch with the company that offer the deal.- Contacting companies that have a deal on the platform to renew it when the deal expired.- Searching for companies that startups around the world use to grow their business for possible partnerships and providing an exclusive deal for our startup community.Responsibilities on Jobs:- Growing the number of jobs posted on the platform- Growing the number of candidates looking for a startup job- Ensure jobs have a detailed description- Gathering and reporting on weekly KPIs using Google Analytics, G-Suite Apps & Excel- Scheduling calls for me and my manager- Moderating "Jobs" section on the platform- Handling requests received via e-mail (Fixing broken company profiles, enabling access for certain users to the company profile and enable admin access)- Contacting companies to raise awareness about F6S platform and jobs sectionSee more at: https://techcrunch.com/2016/03/24/f6s-launches-vip-alpha-card-to-give-up-to-20-billion-in-free-services-to-top-startup-founders/

The largest platform for start-up founder growth in the UK, Europe and North America. 2.8 Million profiles, growing by 2,000 every day. Provides $2.5 billion in growth resources to 500k startups per year. I support the Founder Benefits vertical with the following: - Growing the number of quality Alpha Card members- Growing the number of benefits and sponsorships- Ensure benefits are fully accessed- Gathering and reporting on weekly KPIs using Google Analytics, G-Suite Apps & Excel- Scheduling calls for my manager.- Moderating "Deals" section on the platform- Handling requests received via e-mail (Fix broken deals, enabling access for certain users to particular deals)- Mandating certain deals that need additional info from the users before they get in touch with the company that offer the deal.- Contacting companies that have a deal on the platform to renew it when the deal expired.- Searching for companies that startups around the world use to grow their business for possible partnerships and providing an exclusive deal for our startup community.See more at: https://techcrunch.com/2016/03/24/f6s-launches-vip-alpha-card-to-give-up-to-20-billion-in-free-services-to-top-startup-founders/

I support the Founder Benefits program with the following: - growing the number of quality Alpha Card members - growing the number of benefits and sponsorships by 30% per month - ensure benefits are fully utilised  See more at: https://techcrunch.com/2016/03/24/f6s-launches-vip-alpha-card-to-give-up-to-20-billion-in-free-services-to-top-startup-founders/

BODE (BACK OFFICE DATA ENTRY)Acting as main communication interface with multiple departments and customersAnalyzing customers reports of damaged, defective and lost/stolen packagesKeeping track of customer's issues via ClickIT ticketsHandling tape pull (disputes) requests from the customers regarding service and products promised at the point of sale by the telesales departmentPerforming outbound calls in order to inform the customers of the valid/invalid tape pull resolutionResponsible for data accuracy on customers’ accounts by updating information on the customer's accountHandling and performing follow-ups on requests received via email so that the agreed SLA was metEscalating in a timely manner all issues that are customer impacting to the team leader on duty.Queue management.Organizing time for requests.Working with customers accounts.Keeping track of the requests worked for follow-up.Creating trackers for the team with assignments so that each team member will know what he/she needs to work during the working hours.Handling delicate situations with difficult customers.Ability to understand a customers concern and investigate by researching previous data from the customers account.Creating replacement orders.Follow a well established criteria to identify the appropriate owners of requests.Help the team leaders to find important information on certain delicate requests which required high attention to details.Offer support to other team members on certain requests. Sending proof of purchases to the customers via e-mail/faxBOIF (BACK OFFICE INVENTORY FULFILLMENT):Checking the warehouse inventoryMaking sure the order entry system is communicating correctly with the warehouseSubmitting tickets for issues with the above mentioned communicationContacting customers for end of life/out of stock devices and offered alternatives or refundsMaking sure the order would reach fulfilment.Working in OMIM (Order management/Inventory management).