Jonathan Popper Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Offers customized technical solutions to address unique customer requirements. Provides expertise in scoping and defining solutions. Influence product development by contributing to the framework across multiple projects and collaborates with product managers to address common use-cases. Fosters collaborative efforts with Sales, Engineering, Delivery, and.

Provo, Utah Area

Responsible for all CX-focused delivery teams based in Qualtrics’ Provo headquarters. Managed a 15-member CX delivery team including technology consultants, engagement managers, and analysts. Mentored, trained and developed team members to improve client delivery while also fostering their own personal and professional growth. Supported team members with.

Provo, Utah Area

Delivered Qualtrics’ largest and most strategic solutions to world-renowned clients. Grew annual spend on ad-hoc licensing and professional services from $5M to $15M. Encouraged retention through conversion of accounts from standalone contracts to multi-year enterprise licensing.Key Accomplishments* Acted as interim manager for Seattle delivery team while.

Greater Chicago Area

Responsible for value creation, service delivery optimization, solution architecture and strategic alignment of key clients and critical accounts. Developed service prototypes and "day 2" operational support methodologies. Responsible for coordination and optimization of delivery with a portfolio of over $20 million per month in revenue. Key.

Greater Chicago Area

Served as lead deployment and organizational change management SME for key Fortune 100 accounts. Provided project and account management for over 50 platform launches, and coordinated between customers, IPsoft business executives and technical subject matter experts to ensure consistent communications and quality service delivery.Key Accomplishments*.

Chicago, Illinois, United States

Led regional accounts and transition of new services. Ensured quality standards of technical and business service delivery. Provided direct project/account oversight and management. Acted as client advocate in internal meetings. Participated in internal and customer-facing conference calls, demonstrations and presentations in conjunction with partners..

Wood Dale, IL

Provided ownership and oversight of department products, inventory and sales. Travelled onsite to high value clients to provide equipment installation, training and support.Key Accomplishments* Member of product development board, providing insight based on customer interaction and competitor trends* Worked with developers to plan and prioritize.

Madison, Wisconsin

Supported 700+ user department along with all associated servers, software and network hardware. Key Accomplishments* Undertook a large-scale (100+ appliance) upgrade of department network infrastructure to a gigabit fiber-optic backbone* Sourced and developed monitoring and management solutions for infrastructure* Created automated processes to locate.