Poppy Mcgrath Email & Phone Number

Glasgow City, Scotland, United Kingdom

In my role as a Student Experience Team Member at Unite Students, I contribute to creating a supportive and engaging community for residents, combining customer service, sales, and property management.- Resident Support & Engagement: Act as the primary contact for residents, addressing inquiries, resolving issues, and organizing events that foster a positive community spirit.- Sales & Occupancy: Support occupancy goals by promoting available rooms, assisting prospective residents with bookings, and ensuring a smooth onboarding experience.- Property Management & Safety: Conduct regular inspections, address maintenance needs, and uphold high safety standards to provide a secure, well-maintained environment for all residents.This role allows me to apply my customer service expertise and proactive approach to make a meaningful impact on the student experience at Unite Students.

Aberdeen, Scotland, United Kingdom

In my role as a Customer Service Advisor at Every Student, I delivered high-quality support to residents, contributed to occupancy goals, and maintained property standards.- Resident Support: Served as the main point of contact, addressing resident inquiries, resolving issues, and organizing community-building events across the properties.- Sales & Bookings: Drove occupancy by promoting room availability, guiding prospective residents through the booking process, and supporting retention efforts.- Property Management: Conducted regular safety and maintenance checks to ensure a secure and welcoming environment.- Review Management & Analysis: Monitored and responded to reviews on platforms like Google and Student Crowd, provided weekly updates on feedback, and conducted competitor analysis.- Social Media & Event Coordination: Supported the social media team by creating content for TikTok and Instagram, and hosted multiple events to engage residents and enhance the property experience.This role allowed me to develop a well-rounded skill set in customer service, sales, property management, digital engagement, and event coordination within a fast-paced student accommodation environment.

Aberdeen, Scotland, United Kingdom

- Successfully managed fast-paced responsibilities, including cash handling, order taking, cleaning, cooking, customer service, and collaborative teamwork.- Attained excellence in cleanliness and customer service standards through comprehensive E-learning modules and on-the-job training, receiving numerous praise slips for exceptional performance.- Advocated for a culture of responsible health and safety practices across multiple departments.- Conducted routine facility inspections to ensure strict adherence to fire, hazard, and safety protocols.

Burghead, Scotland, United Kingdom

- Responsible for operating and managing various computer programs and software, facilitating seamless execution of the organ and other technical equipment to deliver weekly music for each service.- Continuously honed skills through consistent practice and participation in various performances, striving for ongoing improvement and excellence.

Kinloss, Scotland, United Kingdom

- Responsibilities included washing and blow-drying hair, managing reception duties, and delivering exceptional customer service to ensure a positive salon experience.- Maintained a pristine salon environment through consistent cleaning and organization, including regular sweeping and mopping.- Demonstrated commitment to customer satisfaction by warmly greeting and regularly checking in on customers during extended appointments, providing refreshments and snacks to enhance their experience.- Efficiently managed customer bookings, meticulously maintaining precise and detailed appointment records.- Facilitated enhanced productivity for senior stylists by providing thorough support and timely preparation of workstations.

Forres, Scotland, United Kingdom

- Responsible for managing computer recycling tasks, effectively sorting computer parts for end-of-life recycling, performing general workshop responsibilities, and providing assistance with office administration tasks.