Remotely support the organisation and administration of assessments for BA Criminology and BSc Policing students.

Provided the core and critical operational support for teaching administration and delivery of the multidisciplinary Flexible Combined Honours programme. Supported academic staff and students across a range of activities, and acted as a first point of contact for any queries relating to the programme. Supported the teaching delivery cycle through facilitating coursework submission and return; maintaining student marks records; module selection support and module and programme changes; administration of student mitigation requests and mitigation committees; and facilitation of Assessment, Progression and Awarding Committees (APACS). Maintained the logistics of the programme, navigating the complexities of subject combinations, module credits and determining degree titles based on these.

Worked alongside staff, students and external stakeholders to continually review, improve, and innovate on the quality and standards of programmes and student experience. Supported the raising, resolution and where necessary escalation of issues through committees and feedback processes. Arranged student events, supported student projects, and organised newsletters.

Taught English as a Foreign Language (EFL) to a range of Chinese students, aged between three to thirty years old. Planned lessons both independently and also collaboratively with colleagues. Engaged with promotional events and carried out promotional teaching. Attended training workshops and taught a mixture of 1:1 and group classes.

Carried out excellent customer service, operated and cashed up tills, tidied and replenished stock, gave general healthcare advice and assisted with fragrance and beauty queries.

Carried out excellent customer service, operated and cashed up tills, tidied and replenished stock, handled and processed deliveries and transfers, aided with visual merchandising of products, general cleaning and tidying.