Fred Childers work email
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Fred Childers personal email
Self-starter, motivated leader, high integrity, and outstanding productivity. Notable ability and willingness to learn and take on additional responsibility. Excellent technical skills and effective communication abilities. Experienced team player and team leader, bringing enthusiasm and energy into group efforts. Areas of expertise include: • Field Service• Management• Customer Relations• Excellent Technical Skills• Business Acumen• TrainingSpecialties: • Dell Certified Systems Expert (DCSE) on desktops, laptops, and servers• Cisco Core Qualified third party maintainer of networking systems• Subject matter expert on NCR SST’s and ATM’s• Trained and experienced on Diebold ATM’s• Obtained high security government clearance.• Trained and experienced on a wide range of equipment including printers, computers, point of sale, imaging equipment, etc.
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Program ManagerConvergintIndianapolis, In, Us -
Program ManagerConvergint Jan 2022 - PresentIndiana, United States -
Service ManagerConvergint Technologies Feb 2017 - Jan 2022MultistateManage Technicians who perform field service of ATM's, electronic security, physical security, and other banking equipment. -
District Service ManagerPost Browning Apr 2011 - Feb 2017Manage field service - Midwest region including approximately 25 Field Service Technicians and 3 Field Service Supervisors.
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Customer Service EngineerPost Browning Apr 2009 - Apr 2011Perform field service of ATM's, Drive Up units, Security Alarms, CCTV, and other banking equipment.
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Life Safety ConsultantGuardian Protection Services Nov 2008 - Apr 2009Responsible for giving professional advice concerning security systems. I provided security solutions to protect people in burglary, fire, and medical emergencies. -
Assistant Territory ManagerNcr Corporation Jan 2008 - Aug 2008Assisted Field Operation Director in management of field service and installations in multi-state area. Accountable for coordinating and productivity of 20 Customer Engineers. Led meetings for training and development of Customer Engineers. Assisted with organization and assignments of Regional Technical Support Specialists. Participated in critical care customer meetings.• Assumed responsibility for dissatisfied customer; improved customer service dramatically and retained $25M in revenue.• Initiated improved process for training enrollment, resulting in greater understanding and efficiency. -
Team Leader / Senior Customer EngineerNcr Corporation 1997 - 2008Led Indianapolis financial/networking team in the installation, maintenance, and repair of a wide range of equipment. Some of the equipment included SST’s, ATM’s, item processing equipment, computers, and networking equipment. Administered work schedules and vacations for the team. Managed weight set distribution and certifications. Managed alarm codes and keys for 20+ customer engineers to allow servicing of ATM’s. Substituted as Territory Manager. Participated in interviewing process of new associates.• Earned recognition from customers for excellent customer service. • Acknowledged as subject matter expert on Self Service Terminals and Automatic Teller Machines.• Elevated customer service by assisting Customer Engineers with difficult repairs.• Elevated customer satisfaction through participation in customer service level improvement meetings.• Led training sessions for Bank Tellers, Item Processing Operators, and Customer Engineers. -
Customer EngineerNcr Corporation 1991 - 1997Performed installation, maintenance, and repair of a wide range of equipment. Successfully organized and managed depot repair center.• Earned various awards related to excellent performance and customer service.• Received letters of appreciation from customers. -
Data TechnicianAt&T Computer Systems 1988 - 1991Indianapolis, Indiana AreaPerformed installation, maintenance, and repair of a wide range of equipment. Successfully organized and managed depot repair center.
Fred Childers Skills
Fred Childers Education Details
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Digital Electronics
Frequently Asked Questions about Fred Childers
What company does Fred Childers work for?
Fred Childers works for Convergint
What is Fred Childers's role at the current company?
Fred Childers's current role is Program Manager.
What is Fred Childers's email address?
Fred Childers's email address is fr****@****bal.net
What schools did Fred Childers attend?
Fred Childers attended Ivy Tech Community College.
What skills is Fred Childers known for?
Fred Childers has skills like Technical Support, Management, Security, Leadership, Customer Service, Process Improvement, Customer Satisfaction, Team Building, Software Installation, Cisco Technologies, Team Leadership, Networking.
Who are Fred Childers's colleagues?
Fred Childers's colleagues are James Schuldt, Janet Shrader, Gerard D Warren, Susanta Kumar Beura, Kate Sullivan, Ebert Jesus, Mark Isbell.
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