Cory Potter Email & Phone Number

Accomplished IT analyst with eight years of experience in system administration, user support, and server management. Demonstrated expertise in optimizing system performance through comprehensive hardware and software analysis and troubleshooting. Skilled in reviewing and updating policies to ensure relevance and security within the company's applications. Effective communicator and collaborator, adept at understanding technology needs and delivering timely solutions. Adaptable and responsive to diverse situations and demands.Purdue University graduate with a Bachelor's of Science in Computer & Information Technology that graduated Summa Cum Laude with a dual concentration in Computer Security and Networking.

Listed skills include Customer Service, Microsoft Office, Teamwork, Computer Maintenance, and 23 others.

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  It Analyst

  Citizens Bank - Indiana

  Aug 2021 - Present - Mooresville, Indiana, United States

  • Provide first and second level support to customers, resolving challenges and issues across various information and banking systems through multiple communication channels.• Collaborate on process improvement and system implementation projects among each department.• Assist in supporting dozens of hardware, software, VoIP, network, VPN, and cloud systems.• Perform identity and permission management.• Update and maintain records of hardware and software inventory.• Ensure high levels of customer satisfaction.• Perform yearly inventory refreshes.• Manage O365 email systems and security.• Complete inventory and customer data audit and integrity projects.• Participate in hardware recycling and disposal program.Systems used: RoboForm, Active Directory, VMware, Group Policy, DHCP, 365 Admin Center, Microsoft Server 2012/2016 Administration, Sophos Endpoint Security, Cisco AnyConnect VPN, Synkato/RingCentral, Verint Vid-Center DVR's and recording solutions, CSI