Jim Poulos Email & Phone Number

United States

Greater Chicago Area

Projects:Working with multiple departments and teams ranging from firm partners, businessmanagement, development, IT, compliance, and settlementGuiding projects from start to finish, often hands-on learning and assisting withimplementation or developmentRevamped IOI and Trade Advertisement processes, increasing firm advertisementefficiency and reducing missed trading opportunitiesProactively created a FIX cost analysis process leveraging multiple distant data sourcesto save the firm over $90k per annumSetup of the technology stack for a new risk/arb trading deskMigration of compliance reporting from OATS to CAT - two year project with 10 teams, 3vendorsDue to internal team's capabilities, one of the few firms to not hire consulting oradd technology vendors, saving $400k over the course of the projectLarge software upgrades - creating documentation or scripts for testing; gatheringfeedback on new functionality; analyzing and mitigating risk; collaborating to rollout tofirm with minimal downtimeCreation of ServiceNow queue and ticketing process to document supportissues/requests, showcasing team's valueBespoke automation for large low-touch buyside client including automated tradematching and settlement, order bunching by custom legal entityDaily Support:Utilize SQL for data retrieval and report generationProvide technical support for critical time-sensitive trading requests and issuesManage 700+ high-touch and low-touch FIX connections into trading deskSetup new client connections with multiple vendors, including configuration ofbespoke low-touch algo requestsOnboard new users/traders, running coaching and training sessions

Greater Chicago Area

Greater Chicago Area

Part of a newly created level 2 / 3 support team handling escalated client issues for a web-based financial applicationUsing various command-line network tools to troubleshoot client network connectivity, setup external SaaS alerting/monitoring tools such as Thousand EyesUtilizing Linux (CentOS) and troubleshooting in a Linux environmentAssisting FIX connection setups, troubleshooting, monitoringAnalyzing: Java stack dumps to determine root cause of application based errorsJenkins job configurations and Bash scripts for issuesDatabase inquiries, issues, and queries (mySQL)Escalating critical issues to development teams, working in unison for resolutionCreating and implementing incident management processes firmwide

Greater Chicago Area

Created institutional-grade support desk and infrastructure from scratchWrote procedures, implemented software to improve client support engagementTook external support desk from 8 hour coverage to 22 hour coverage utilizing the same staff, implementing unique procedures to maintain optimal client support experienceHired new employees, recruiting and creating a pipeline of candidatesAssisted in daily market settlement through financial reconciliation and analysisActed as approver for fiat and cryptocurrency transactions and movementsManaged client trading credit and fundsOnboarded clients from application processes to approval including FIX certificationManaged support and business relationships with key clientsActed as a trusted partner for clients on use-case and product functionalityActed as primary escalation point for all support related issues, internally and externallyManaged market outages, working with compliance and c-suite to make financial decisionsImplemented public-facing health page and internal on-call system to manage incidentsBuilt monitoring and alerting tools to keep internal teams and external stakeholders informed about system health and platform viability.Analyzed FIX and Binary gateways, execution messages and server logs to troubleshoot technical issuesQA tested code and feature changes in development, working with technology teams to align to business expectationsEstablished timelines, assessed risk then executed code changes through deployment software, testing post-releaseManaged UI/UX feature and enhancement from beginning to implementationDeveloped detailed project plans to monitor and track progress based on client feedbackLed firm-wide implementation of multiple software and hardware projects through various facets: Conception, Negotiation and Purchase, Implementation, Execution, IterationProjects included: Corvil Network Analytics, Statuspage (status.seedcx.com), Opsgenie, Zendesk, Sumologic, Jira Service Desk

Chicago, Il

Veteran analyst on an equity support team for hosted client application support. Work alongside level 2 and 3 technical support teams to remedy client issues.Trained new employees and current employees in newly released products and business acumen. This included training in equity markets and trading/order flow. Technical leader of team with knowledge of FIX protocol and gateway communication within Fidessa.Visited multiple clients across the United States to set up software, understand client business flow, and tailor Fidessa to their needs.Point of escalation for critical client issues; recognized for follow-through and leadership through sensitive issues.Product specialist for new Electronic Execution platform for Fidessa, responsible for troubleshooting FIX and Market messaging issues.Led client conversions to Fidessa US Equity trading platform including migrating workspaces, establishing business parameters, confirming regulatory limits and on-site support for day one cutovers.

Greater Chicago Area

• Engineer working with a team of 8 to manage trading workstation infrastructure. Trained new employees, supervised ticket queue, on-call rotation, assisted in project planning of new office buildouts, and managed Cisco VOIP and Jabber deployments.• Project lead for firm-wide implementation of new technologies including: Airwatch MDM, Motion Tablets, 4K LED Monitors, Cisco Telepresence Conference Technologies, Group Policies for Lockouts and Print Savings, Office 2007 to 2010 Upgrades, Windows XP to 7, SAS disks to SSD disks.• Engineer at CME and CBOE supporting floor traders in time-sensitive environment – SLA of under 5 minutes to resolve issues with traders in the pit with technology issues. Technology liaison between CME Traders and HQ.• Automated redundant tasks by scripting via powershell and python: backup of bitlocker keys and reporting, international dial codes for conferencing, active directory cleanup, proprietary system integration.• Used MDT and SCCM to manage deployments and windows updates. Updated MDT with new drivers and software.• Went to NYC and London for multiple months to assist with projects and build-outs at satellite offices.• Worked in co-locations doing datacenter work - racked servers, patched fiber, installed pdus, assisted engineers in troubleshooting network issues.• Worked with network unified communication team as a level 1 engineer to assist with Cisco VOIP, Cisco Telepresence, Cisco Jabber, Cisco CUCM and IPC Turret issues.• Remote troubleshooting 24/7 for firm issues ranging from VPN access to trading system failures.• Lead for all mobile devices – managed deployment, email, security, updates, new device testing and MDM administrating. Over 700 mobile devices managed and regulated.

Naperville, Il

Manage networks, servers and infrastructure for varying small to medium businesses.

Education record

High School Diploma/Ged