Jim Powell Email & Phone Number

Tamps, Fl

Part of a 3 person IT department responsible for taking care of about 200 users. I'm responsible for all the Windows based pc's, Polycom VIOP desk phones, smart phones, A/V, maintaning some of the servers and other various IT responsibilites. I also assist the television engineering group with PC related issues.

Part of a 4 person support team responsible for supporting the hardware and software on HP desktops, laptops and printers for over 2,000 user in three different locations and remote users. Troubleshooting network connection issues. Also working with other IT groups to ensure user down time is kept to a minimum

Maintain a high skill level and vendor certifications in maintaining computer hardware and software at all levels, along with various types of printers. Organizing training for my team. Working with users and vendors to maintain productivity. * Primary responsibilities include the installation, configuration, troubleshooting and repair of various HP personal computers and laptops, and Dell desktop computers, keeping user downtime to a minimum and production maximized. Also provide support for Nielsen’s A/V equipment. Provide support for mobile/cell phone devic (AirCards,ect.)* Provide White Glove/Executive support to top level executives including traveling to there location at a moments notice. * Managed the planning, organizing, personnel and implementation of special projects. * Responsible for ordering factory parts from HP and Dell as the onsite certified Technician and performing the onsite warranty repairs.* Responsible for troubleshooting and repairing various HP LaserJet printers.* Responsible for extensive troubleshooting Windows XP and Windows 7, and some MAC OS X* Also troubleshooting Office 2003, Office 2007, Microsoft Communicator.* LAN troubleshooting and support. Using SMS Remote Control, Desktop Remote and Microsoft Communicator for remote troubleshooting. *Travel to remote sites to provide support for onsite techs and to providing training for new techs.

Maintain a high skill level and vendor certifications in maintaining computer hardware and software at all levels, along with various types of printers. Organizing training for my team. Working with users and vendors to maintain productivity. * Primary responsibilities include the installation, configuration, troubleshooting and repair of various Compaq personal computers, HP personal computers and laptops, and Dell desktop computers, keeping user downtime to a minimum and production maximized. Provide support for mobile/cell phone devices(Air Cards,ect.) Also provide support for Nielsen’s A/V equipment. * Responsible for extensive troubleshooting Windows XP, and some MAC OS X. * Also troubleshooting Office 2003 Pro. * Provide White Glove/Executive support to top level executives including traveling to there location at a moments notice. * Managed the planning, organizing, personnel and implementation of special projects. * Responsible for ordering factory parts from HP and Dell as the onsite certified Technician and performing the onsite warranty repairs.* Responsible for troubleshooting and repairing various HP LaserJet printers. * Responsible for extensive operating system, software and LAN troubleshooting and support. Using SMS Remote Control for remote troubleshooting. * Travel to remote sites to provide support for onsite techs and to providing training for new techs.

Working on site with NielsenMaintain a high skill level and vendor certifications in maintaining computer hardware and software at all levels, along with various types of printers. * Primary responsibilities included the installation, configuration, troubleshooting and warranty repair of various Compaq personal computers, HP personal computers, HP/Compaq servers. * Responsible for troubleshooting and repairing various HP LaserJet printers. * Responsible for extensive operating system, software, LAN troubleshooting and support.

Working with Nielsen * Primary responsibilities include the installation, configuration, troubleshooting and warranty repair of various Compaq personal computers, HP personal computers, HP/Compaq servers. * Responsible for troubleshooting and repairing various HP LaserJet printers. * Responsible for extensive operating system, software and LAN troubleshooting and support.