Melissa Johnson Email & Phone Number

Bowling Green, OH, US

I currently manage our client relationship with several national payer clients. I ensure that medical policy needs are accurately communicated, configured and applied. I am the primary operational contact for my payers. I manage projects and initiatives consisting of cross functional and cross company teams. I am proud to be a trusted advisor, providing.

I was the nucleus of my customer relationships with Change Healthcare. I worked with payment distribution, communication/payment services and medical network payer customers. My role was to maintain solid relationships with our valued customers via outreach, business reviews, white board sessions and product demos. My goal was to help, to advise, consult.

In this role, I managed a provider book of business by maintaining our valued customer relationships through outreach, business reviews and whiteboard sessions. I worked with large and small provider customers, mainly within our RCM product portfolio. This role required coordination between sales, implementation, and operations.

Greater Nashville Area

Managed book of accounts, acted as advocate for customers with internal resources, conducted quarterly business reviews, prepared monthly reports for customers and internal resources, fostered relationships with C-Suite.

Western Kentucky

-Managed relationships with providers in 41 Kentucky counties as well as the states of Indiana, Illinois, Missouri and Tennessee. -Plan liaison for the CenterCare network, Lake Cumberland Physicians Network, HCA and LifePoint. -Developed network of Physician, Ancillary and Hospital providers. -Drafted and edited portions of the provider manual. -Created.

Bowling Green, Kentucky

Provided issue resolution and acted as a liaison for providers and internal contacts with Coventry Health Care. Responsible for cultivating and maintaining relationships with over 2,000 providers in the Region 4 area. Developed strong interpersonal relationships with assigned providers. Researched and resolved incoming escalated provider inquiries within.

Bowling Green, Kentucky

Provided advice and recommendations to clients regarding Medicare Part D Plans, Medicare Advantage Plans, Medicaid, SSI, SSDI and SNAP. Produced and Edited the SHIP Navigator, a quarterly newsletter regarding public benefits. Recruited and managed our team of volunteer counselors. updated and edited the web calendar,links for volunteers and Facebook page..