Tammy Powers Email & Phone Number

Greenville, South Carolina Area

Throughout my career, I've played a pivotal role in system and project management. I've effectively leveraged resources and tools to support frontline representatives and management in resolving complex issues, ensuring seamless operations.Spearheading system and tool modifications, I've benefited employees at all levels. I craft, document, and execute comprehensive procedures and standards aligning with our company's guidelines, streamlining management through JIRA.I maintain strict document management practices, enhancing transparency and security. Proficient in customizing workflows, creating dashboards, and managing user accounts across projects, I optimize operational efficiency.Expertise in AGILE methodology has been vital in project management. I orchestrated a new product line's successful launch, generating $1 million in revenue in its inaugural year.I pioneered a risk management strategy, reducing delays and cost overruns by 15%. A change management strategy for a large-scale transformation project ensured seamless transitions.I established a project governance framework, achieving a remarkable 95% customer satisfaction rating. Further contributions led to a 30% reduction in project risks and a 25% improvement in team members' project management skills.I initiated the #ImpactZone group, a feedback platform for frontline employees, significantly boosting engagement. The group's membership grew to 3.5k, becoming the exclusive support site for the CS Enterprise.

Rochester, New York, United States

I've excelled in system and project management. I'm dedicated to achieving excellence in business initiatives. I've been integral in providing primary program support for an internal social media platform, fostering engagement with frontline employees. My data-driven approach supports both strategic and tactical program planning. I resolve customer issues by developing project plans and objectives, and consistently measuring and documenting project effectiveness.I offer subject matter expertise across large initiatives, collaborating for successful outcomes. I led a process improvement effort, reducing waste by 15% and increasing production capacity by 10%. I designed an employee training program, increasing productivity by 25% and reducing errors by 20%. Overseeing a team, I implemented a new ERP system, enhancing data accuracy, streamlining processes, and reducing administrative tasks by 20%.I identified and executed cost-saving measures, leading to $500,000 in annual savings. Additionally, I implemented a quality control program, raising product quality by 20% and decreasing customer complaints by 30%. Notably, I successfully launched the Pro Coach Program, reducing churn and fostering team development.My operational experience reflects a commitment to excellence, data-driven decision-making, process improvements, and cost-saving measures, all dedicated to achieving individual and organizational goals.

Rochester, New York Area

I've had the privilege of leading a team of customer service professionals, where my focus has always been on productivity and a customer-centric approach. The key to success in this role has been my ability to demonstrate exemplary communication skills, strong work ethics, and sound judgment, setting a positive example in the application of policies and guidelines.Guiding and coaching my team towards success has been a top priority. I've worked to create an engaging work environment that fosters growth and professional development. Effective communication has been at the heart of my leadership approach. I've consistently conveyed ideas and recommendations to all management levels with tact, courtesy, persuasion, and discretion, always with the aim of accomplishing our objectives.Thriving under pressure has been a hallmark of my performance, consistently meeting aggressive deadlines, even amid interruptions and shifting priorities. Resolving a substantial volume of escalated customer complaints was a key accomplishment that resulted in a 15% decrease in the customer churn rate.Managing a team of 20 customer service representatives was another critical responsibility, and I consistently met or surpassed departmental KPIs, ensuring that our team's performance aligned with organizational goals and expectations.As a select accomplishment, I collaborated with HR to implement effective motivational programs. This initiative led to noticeable improvements in employee engagement, attendance, and overall performance, underlining the importance of a motivated and engaged workforce.My leadership journey emphasizes productivity, a customer-centric approach, exemplary communication, and a commitment to excellence. My ability to thrive under pressure, resolve complex issues, and drive positive results has been instrumental in achieving both team and organizational success.

Ba Communication (Ba.Com)

Business Administration - Bba, Information Technology Project Management, National Honors Society

Liberal Arts And Sciences, General Studies And Humanities