Systems Administrator- Analyze, troubleshoot, and resolve system hardware, software, peripheral, and networking problems in stressfulsituations.- Explain technical concepts to inexperienced users.- Optimize, fine-tune, and monitor operating system software and hardware.- Install and configure software and hardware.- Create Incident Reports on system issues and perform system data collection.- Perform and provide server, workstation, and application expertise to government, civilian, and contractor users. - Provide support to other work centers and test community.- Coordinate with other Mission Assurance Centers.- Order replacement of new hardware and software including warranty claims.

Successfully identified issues within the project scope and assumed a leadership role in guiding the team toward effective technical solutions.Spearheaded the successful launch of a sophisticated technical solution, significantly enhancing the safety and security protocols for CFT volunteers.Conceptualized and crafted a comprehensive digital solution to ensure stringent compliance in the processing of PII and sensitive information. Fortified digital security measures, aligning with industry standards and best practices

Software EngineeringLead Development projectsSteamBot Developer (Discord Verified Bot 1200+ Servers)PowerBot Developer (80+ Servers)PloxHost Moderation Bot (Lead Developer 2000+ Users)OPAnarchy Bot (Lead Developer 400+ Users)Corrupt Network Bot (Lead Developer 200+ Users)Private Contract Services (Freelancing)Linux Server ManagementSoftware ConfigurationsProxy Network ManagerJava Error DebuggingCustomer Support

System AdministrationCyberSecurity AdministratorNetwork EngineerSupport Agent IIKVM Panel managementWHMCS billing and ticketsPterodactyl panel installing eggs and setting up client serversTawk and discord ticket supportLinux server security configurations (SSHD keys and configs, Firewall configurations, Fail2Ban, User and Group Policies, IPTables, PortSentry)Java JRE, JavaScript, Python debuggingCreated automated scripts/programs for server implementation using Python and BashConfigured GRE Tunneling and Anycast networks.

Dealt with Customer SupportNavigate around and use Help Desk platformsLinux Server ManagementVPS/KVM ExperienceJava error debuggingManaged staff MembersOverlooked support ticketsOverlooked support operationsManaged staff projects and held meetingsManaged community support membersAccepted/Denied applicationsManaged projects and meetings with community support membersCommunity administrator

2 month summer student internshipIdentifying, using, and connection hardware components and devicesInstall and support Windows OS for enterprisingTroubleshooting PC and iPad device issues including application security supportBasic networking such as TCP/UDP, WiFi, Active DirectoryTroubleshooting device and network issuesInstall and configure laptops and iPadsOperational procedures, following best practices for safety, communication and professionalismWork in multiple District 20 Schools