Paul O. Email & Phone Number

San Francisco, California, United States

Managed accessibility workflows for numerous agile teams, ensuring that inclusive design best practices were employed throughout the development cycle for digital products and features at Wells Fargo. This included coordinating remediation and implementation of web accessibility standards, such as WCAG 2.1, as well as internal accessibility guidelines.

Berkeley Ca

Developer with a focus on web applications and technical support for Digital Commons institutional repository software. Responsible for UI/UX design as well as web accessibility initiatives and remediation.

Berkeley, Ca

Trained and supported editors, administrators, and other end users in digital content management and publishing using Digital Commons SaaS, via phone, email, webinars, and site visits. Acted as the primary point of contact for both domestic and international clients. Helped troubleshoot, diagnose, and remediate issues reported by customers and/or escalated them through the proper technical support channels. Managed a team of customer service representatives, including training, performance reviews, and technical oversight.

San Francisco Bay Area

Assisted student and parents navigating the University's academic requirements and financial aid options in both English and Spanish.

Lokossa, Benin - West Africa

Served as a full-time high school English instructor at Collège d’Enseignement Général II (CEG II) in Lokossa, Benin (West Africa). In addition to teaching, I lead HIV/AIDS education initiatives through public education campaigns, youth programs, and radio broadcasts.