Phil Proctor Email & Phone Number

Bath, GB

Somerset, England, United Kingdom

Transition Manager on a service management procurement transition project

Somerset, United Kingdom

Providing IT Management and Consultancy services specialising in Service Management and IT Project Management

Somerset, England, United Kingdom

Transition Lead for a project moving support from the project team to BAU support services

Somerset, England, United Kingdom

Transition lead responsible for successful move of support services from multi-supplier support based model to new, single supplier DevOps service

Somerset, England, United Kingdom

Providing Transition assurance & consultancy services for a specified government project

Somerset, England, United Kingdom

Providing contract IT Project Management services for a specified government IT project

London, United Kingdom

Providing Service Transition management & expertise to lead on Acceptance into Service activities, Service Readiness Reviews and transitioning the service and support from a developmental state to business as usual.

London, United Kingdom

Contracted to manage a complex and challenging End User Computing project which was transitioning to a SIAM tower governance model. Responsible for effective introduction of ITIL processes and transition activities to support 50,000 end users across a new Windows 10 and Office365 estate for a government agency.

London, United Kingdom

Subject Matter Expert responsible for defining service requirements, building a scalable pricing model and the successful build and transition to live service of a single SIAM Service Desk covering c50,000 end users and 7x Tower Suppliers for a high profile government customer

London, United Kingdom

Providing Service Management services across the Service Integration and Management (SIAM) function provided to a high profile, government customer. Scope covers Incident, Request Fulfilment, Problem, Knowledge, Change, and SACM ITIL processes for internal and third party tower delivered services.

London, United Kingdom

Providing Service Management services across the Service Integration and Management (SIAM) function provided to a high profile, government customer. Scope covers Incident, Request Fulfilment, Problem, Knowledge, Change, and SACM ITIL processes for internal and third party tower delivered services.

Bracknell, United Kingdom

Responsible for Service Design and Transition (Plan, Design, Build, Test and Transition) of all Operational Support Systems to manage the technology resources used to deliver services to our Enterprise customers. Domain functions of Network Management, Activation, Monitoring, Inventory and Network Reporting covering Voice, Transmission and IP. Accountable.

London, United Kingdom

Responsible for delivering reliable, scalable and efficient in life support of +150 OSS/BSS applications. Accountable for multi million pound financial envelope with support delivered through a mixed model of in-house and outsourced, offshore resources. Responsible for effective service introduction of new systems into operation and the management of all.

Bracknell

Key member of the IT Operations Management Team with responsibility of all Service Desk activities including Incident Management, Service Request Management, Problem Management, Service Desk Financials and End-User Customer Satisfaction for 6,500 internal colleagues delivered through an Offshore Partner.

Bracknell, United Kingdom

Governance Consultant for Network Infrastructure Department with responsibility for departmental Scorecards, Resource Modelling and Six Sigma process improvements. Implemented a Balanced Scorecard tool across Network Infrastructure Organisation to drive improvements across financial, operational and cultural sectors.

London, United Kingdom

Managing a team of five Feasibility Planners to provide costings and technical solutions to Sales Teams and determining whether feasible to provide proposed customer solutions. Consolidating two separate teams (ex-C&W and ex-Energis) into a single location with cross training on both networks and ultimately off-shoring all tasks

Bracknell, United Kingdom

Project Managing the successful delivery of client projects within the Network Infrastructure platform and ensuring this is delivered with a clear understanding of impact on service, risk mitigation and Change procedures under the Prince2 framework.

Bracknell, United Kingdom

Accountable for Quality & Performance metrics, KPI’s and development of current and new processes utilised within the Operations Organisation to support and improve delivery and performance.

London, United Kingdom

Responsible for IP Telephony and voicemail systems for medium - large companies Europe wide including system administration, account management, training. MPEG video streaming over IP-VPN system testing and administration for broadcast quality television.