Phil Proctor work email
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A highly experienced PRINCE2 and ITIL4 qualified independent IT consultant, with a proven track record of success delivering strategic multi million pound global programmes, projects and live service in fluid, fast paced environments. Over 15 years experience in the management and delivery of complex systems and projects, driving improvements in service delivery, customer experience and commercial, technical and operational performance.Effective at building, managing and leading both technical and non-technical teams within matrix management organisations and multi-sourced environments. Skilled at explaining complex concepts to audiences at varying levels.Experienced in vendor / partner management, stakeholder relationship management, transformation management, outsourcing and SLA / OLA / KPI management.
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Delivery LeadUk Home OfficeBath, Gb -
Transition ManagerNational Highways Mar 2024 - PresentSomerset, England, United KingdomTransition Manager on a service management procurement transition project -
DirectorBeehyve Ltd Apr 2015 - PresentSomerset, United KingdomProviding IT Management and Consultancy services specialising in Service Management and IT Project Management -
Transition LeadNational Highways Sep 2022 - Dec 2023Somerset, England, United KingdomTransition Lead for a project moving support from the project team to BAU support services
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Senior Transition ManagerUk Home Office Mar 2022 - Sep 2022Somerset, England, United KingdomTransition lead responsible for successful move of support services from multi-supplier support based model to new, single supplier DevOps service -
Transition Assurance ServicesUk Home Office Jan 2021 - Mar 2022Somerset, England, United KingdomProviding Transition assurance & consultancy services for a specified government project
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Transition Project ManagerCapgemini May 2020 - Dec 2020Somerset, England, United KingdomProviding contract IT Project Management services for a specified government IT project -
Service Transition ManagerUk Home Office Apr 2018 - Apr 2020London, United KingdomProviding Service Transition management & expertise to lead on Acceptance into Service activities, Service Readiness Reviews and transitioning the service and support from a developmental state to business as usual.
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Service Transition ManagerLeidos Oct 2017 - Apr 2018London, United KingdomContracted to manage a complex and challenging End User Computing project which was transitioning to a SIAM tower governance model. Responsible for effective introduction of ITIL processes and transition activities to support 50,000 end users across a new Windows 10 and Office365 estate for a government agency. -
Service Desk - Subject Matter Expert / Service DesignerLeidos Nov 2016 - Sep 2017London, United KingdomSubject Matter Expert responsible for defining service requirements, building a scalable pricing model and the successful build and transition to live service of a single SIAM Service Desk covering c50,000 end users and 7x Tower Suppliers for a high profile government customer
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Service Operations ManagerLeidos Sep 2016 - Nov 2016London, United KingdomProviding Service Management services across the Service Integration and Management (SIAM) function provided to a high profile, government customer. Scope covers Incident, Request Fulfilment, Problem, Knowledge, Change, and SACM ITIL processes for internal and third party tower delivered services.
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Siam Service Operations ManagerLockheed Martin Sep 2015 - Aug 2016London, United KingdomProviding Service Management services across the Service Integration and Management (SIAM) function provided to a high profile, government customer. Scope covers Incident, Request Fulfilment, Problem, Knowledge, Change, and SACM ITIL processes for internal and third party tower delivered services. -
Senior Manager, Oss Domain Delivery (Fixed Line)Vodafone Uk Apr 2012 - Feb 2015Bracknell, United KingdomResponsible for Service Design and Transition (Plan, Design, Build, Test and Transition) of all Operational Support Systems to manage the technology resources used to deliver services to our Enterprise customers. Domain functions of Network Management, Activation, Monitoring, Inventory and Network Reporting covering Voice, Transmission and IP. Accountable for multi-million pound Capex and Opex budget with all projects delivered and supported by a government cleared, in-house team of IT Professionals and Service Integrator Partners. -
Head Of It Application SupportCable & Wireless Worldwide Plc Jul 2010 - Apr 2012London, United KingdomResponsible for delivering reliable, scalable and efficient in life support of +150 OSS/BSS applications. Accountable for multi million pound financial envelope with support delivered through a mixed model of in-house and outsourced, offshore resources. Responsible for effective service introduction of new systems into operation and the management of all mission critical IT applications on a 24/7 basis. -
Head Of It Service DeskCable & Wireless Worldwide Plc Jun 2009 - Jun 2010BracknellKey member of the IT Operations Management Team with responsibility of all Service Desk activities including Incident Management, Service Request Management, Problem Management, Service Desk Financials and End-User Customer Satisfaction for 6,500 internal colleagues delivered through an Offshore Partner.
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Platform Governance ConsultantCable & Wireless Worldwide Plc Jan 2008 - Jun 2009Bracknell, United KingdomGovernance Consultant for Network Infrastructure Department with responsibility for departmental Scorecards, Resource Modelling and Six Sigma process improvements. Implemented a Balanced Scorecard tool across Network Infrastructure Organisation to drive improvements across financial, operational and cultural sectors.
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Transition Manager - Feasibility StudiesCable & Wireless Worldwide Plc Jul 2007 - Dec 2007London, United KingdomManaging a team of five Feasibility Planners to provide costings and technical solutions to Sales Teams and determining whether feasible to provide proposed customer solutions. Consolidating two separate teams (ex-C&W and ex-Energis) into a single location with cross training on both networks and ultimately off-shoring all tasks
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Core Network Delivery Project ManagerCable & Wireless Worldwide Plc Jan 2007 - Jul 2007Bracknell, United KingdomProject Managing the successful delivery of client projects within the Network Infrastructure platform and ensuring this is delivered with a clear understanding of impact on service, risk mitigation and Change procedures under the Prince2 framework.
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Performance Improvement ConsultantCable & Wireless Worldwide Plc Apr 2005 - Dec 2006Bracknell, United KingdomAccountable for Quality & Performance metrics, KPI’s and development of current and new processes utilised within the Operations Organisation to support and improve delivery and performance.
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Support Consultant, Ip ConvergenceCable & Wireless Worldwide Plc Jun 2000 - Apr 2005London, United KingdomResponsible for IP Telephony and voicemail systems for medium - large companies Europe wide including system administration, account management, training. MPEG video streaming over IP-VPN system testing and administration for broadcast quality television.
Phil Proctor Skills
Phil Proctor Education Details
Frequently Asked Questions about Phil Proctor
What company does Phil Proctor work for?
Phil Proctor works for Uk Home Office
What is Phil Proctor's role at the current company?
Phil Proctor's current role is Delivery Lead.
What is Phil Proctor's email address?
Phil Proctor's email address is p.****@****ail.com
What schools did Phil Proctor attend?
Phil Proctor attended The University Of Manchester.
What are some of Phil Proctor's interests?
Phil Proctor has interest in Children.
What skills is Phil Proctor known for?
Phil Proctor has skills like Outsourcing, Telecommunications, Vendor Management, Service Delivery, Management, Itil, Project Delivery, Process Improvement, It Operations, Team Leadership, Prince2, It Service Management.
Who are Phil Proctor's colleagues?
Phil Proctor's colleagues are Zeeta Williams, Nandipha Madyibi, Nagina Afzal, Louisa Elias-Evans, Charlette Holt-Taylor, Courtney Harris, Patricia Daniels.
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