Chief Operating Officer
Founder'S 3Pl
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Philip Quick Email & Phone Number
Chief Operating Officer
at
Founder's 3PL
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Who is Philip Quick? Overview
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Quick answer
Philip Quick is listed as Chief Operating Officer at Founder's 3PL, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Philip Quick.
Philip Quick previously worked as Chief Operating Officer at Nano Home and Director Customer Success at Nano Home. Philip Quick holds Business Administration And Management, General from Austin Community College.
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Email format at Founder's 3PL
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Founder's 3PL
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Profile bio
About Philip Quick
My expertise lies in successfully developing and implementing strategic business plans around customer success. Significantly expanding business opportunities, and managing all bottom-line factors to maximize efficiency and realize substantial revenue growth. Through my experience, I have become adept in overseeing a full range of operational responsibilities—including CRM administration, KPI's, process & SOP development, quality management, performance management to ensure outstanding corporate performance. My additional success in managing and mentoring teams positions me to make a significant contribution to any organization.
Listed skills include Leadership, Team Building, International Business, Cash Flow, and 46 others.
Current workplace
Philip Quick's current company
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9 roles
Philip Quick work experience
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Chief Operating Officer
Director Customer Success
Apr 2022 - Mar 2023
Director Customer Success
Director Customer Success
Director Customer Success
Vice President Operations
Atena Pharma
- Directed all aspects of business operations—strategy management, programming, business development, and client imperatives.
- Turned around operational performance in 24 months by championing operational improvements and quality assurance (QA).
- Positioned 3+ departments to increase their productivity by reviewing feedback and creating efficacious operating procedures.
- Increased earning potential by 25% by establishing and managing long-term relationships with manufacturers and distributors.
- Developed cohesive, high-performing departments by managing employee development, and developing management strategies.
- Wrote and created employee scripts, templates, and macros across Sales, Customer Support, and customer-facing departments.
Jun 2019 - Jul 2022
Director Of Operations
Sixpackabs.Com
- Developed Standard Operating Procedures for Customer Support, Quality Assurance, and Account Management departments.
- Scaled the Support and Account management teams from 3-40+ members who interact with clients via phone, email, and chat.
- Reduced company chargeback rate by 1-2% quarterly by providing actionable items to diverse departments across the business.
- Scheduled and trained international and domestic departments of Customer Service, Account Managers, and Quality Control.
- Created standardized metrics and KPIs to monitor employee productivity and workflow and identify coaching opportunities.
- Implemented multiple customer service strategies using different CRMs, call flow management portals, and web traffic sources.
Dec 2015 - Mar 2019
Operations Manager
- Created a support platform from scratch, integrated first CRM, generated standard operating procedures for each department.
- Developed and implemented performance management, goal setting, developmental planning, evaluations, and promotions.
- Played a key role in managing a team of 20+ Support Agents & Account Managers to ensure quality performance of tasks.
- Exemplified strong interpersonal skills resulting in outstanding communication, flexibility, teamwork, and group cohesiveness.
Dec 2013 - Mar 2015
1 education record
Philip Quick education
FAQ
Frequently asked questions about Philip Quick
Quick answers generated from the profile data available on this page.
What company does Philip Quick work for?
Philip Quick works for Founder's 3PL.
What is Philip Quick's role at Founder's 3PL?
Philip Quick is listed as Chief Operating Officer at Founder's 3PL.
Where is Philip Quick based?
Philip Quick is based in Austin, Texas, United States while working with Founder's 3PL.
What companies has Philip Quick worked for?
Philip Quick has worked for Founder'S 3Pl, Nano Home, Armbrust Inc., Alan Deep Learning, and Ownlocal.
How can I contact Philip Quick?
You can use AeroLeads to view verified contact signals for Philip Quick at Founder's 3PL, including work email, phone, and LinkedIn data when available.
What schools did Philip Quick attend?
Philip Quick holds Business Administration And Management, General from Austin Community College.
What skills is Philip Quick known for?
Philip Quick is listed with skills including Leadership, Team Building, International Business, Cash Flow, Production Operations, Business Relationship Management, Csat, and International Sales.
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