As a Lead Technical Support Engineer with over 7 years of hands-on experience, I have a proven track record in identity and access management (IAM), cloud infrastructure, and security solutions. I specialize in Okta administration, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and SAML integrations. My expertise extends to AWS and Microsoft Azure environments, networking technologies like Cisco Meraki, and mobile device management (MDM) solutions such as JAMF, VMware, and Microsoft Intune.In my current role at Tekion, I lead a team of junior engineers, drive efficiency through automation (Jira), and enhance security with advanced tools like Mimecast and SecureX. My skills in remote Exchange O365 administration, Cisco Meraki networking, and VPN solutions (FortiClient, Pulse Secure, Cisco AnyConnect) ensure seamless, secure operations for businesses.Whether managing cloud platforms, optimizing network infrastructures, or mentoring teams, I am passionate about leveraging technology to solve complex problems and deliver business value. I’m always eager to collaborate with teams that focus on innovation and operational excellence.