15+ years of experience in BPO (Finance & Accounting),Areas of Exposure Process Transition & Management Mapping business requirements and coordinating in developing and implementing financial processes in line with the pre-set guidelines; spearheading process transition initiatives. Managing Voice & non-voice Financial & Accounts (F&A) processes viz., Accounts Payables, T & E, Accounts Receivables, GL Reconciliations, Credit Balance project, Billing & Vendor Relationships including vendor payments. Undertaking responsibilities of removing unnecessary procedures in processes; ensuring uniformity in the process understanding at the client’s and the organization’s end. VA/NVA Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.Client Servicing & Quality Assurance Supervising customer service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT. Setting out quality standards for various operational areas & conducting regular quality audits, ensuring a high-quality customer experience, while adhering to the SLAs and work processes. Reviewing Dashboards with a view to monitor the performance of associates, ensuring compliance with pre-set quality parameters.Team Management Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members; involved in conducting performance appraisals for providing feedback on areas of improvement to associates. Determining training needs of employees and conducting suitable training programmes to enhance their operational efficiency leading to increased productivitySpecialties: Handled Migration of F&A activities from offshore clients.