* The work entails review of various cases, investigating accounts to determine if the client is a victim or a perpetrator of fraud following the correct procedural directive* Based on the investigation outcome, compensation is determined and subsequently provided to the victims of fraud* Strong critical thinking, problem solving and analytical skills are involved as we accumulate evidence of the fraud through data from various sources and then evaluate keeping in mind the best interest of both the client and the bank* Decision making skills are brought into force when client is proved to be a perpetrator of fraud and a risk-based informed decision is made to exit the relationship with such clients* Collaboratively work with colleagues, senior management and stakeholders across various regions, bands and departments for financial crime detection, mitigation and recovery of funds* High quality report writing of the investigation is submitted to different stakeholders and departments within the specified time frame* Help and support financial crime investigation by providing client demographics, identity, country of birth, financial transactions made by customer with other financial institutions etc. for financial crime detection* Help to detect potential financial crime risk by providing money trails and other details of financial transactions of fraud to different investigative agenciesExperience with Universal Case Management (UCM), SFE(Client Connect), HUB-VDU, SASeFM, Interac OAS, IBM Cognos, WebIR, OnDemand, GPS, iQueue, E-Care, E-Champs etc.

* The nature of the work entails review of various merchant as well as ATM transactions to check that they are in line with US financial regulations like Regulation E and Regulation Z* Collation of data to assess loss to the bank and sent for review in cases where claim amount by the customer is 25 dollars or less, termed as ZZ reviews* Investigating and review of Fraud Claims on customer accounts as per requirements from US investigators* Escalation of any fraud trends and work flow issues that can cause breach to Regulation E and Z (US Law governing financial compensation)* Conduct exhaustive investigative review of accounts to identify any potential false claims made on accounts by ensuring strict adherence to Anti Money Laundering guidelines* Compile data of fraud trends for the Analytics department for creation of fraud strategy and sustainable business models* Assist the major US credit reporting agencies in credit dispute verification* Issue provisional credit on customers account for fraud claims as specified in the guidelines of Regulation E and Z * Monthly reconciliation and report writing for the finance department of all the credits and their corresponding debits* Record-Keeping of all the chargebacks and recovered amount from disputed merchant transactions* Need analysis with global sites to improve Quality and minimize error* Streamlined processes to increase productivity by cutting out redundant or inefficient tasksExperience with First Track, SFE, HUB-VDU, OnDemand, Financial Portal – FTP, MasterCom, E-Oscar

* Review requests and orders sent by officers from government organizations and police departments and provide details of customers in accordance to the UK's Social Security Administration Act 1992 of the HMRC – UK and Data Protection Act* Process the request as per the officer's requirements and hand over the details to our business partners for delivery* Investigate cases and provide details to UK law authorities where customers have unlawfully claimed disability coverage* Team management

* Review credit card accounts of US customers daily to ensure that the overriding promises to pay (Promissory notes) are in compliance with established policies and guidelines* Manually processing the Direct Debit Mandate requests from the relationship managers after reviewing the accounts and authorizations thoroughly* Responsible for the daily Account Segregation for the entire team in accordance to Capacity management * Single point of contact for answering the clarification mail sent by Collections department on Promissory note override procedure, which helped them a lot in understanding the complex process* Coordinated with business partners to update the current Settlement procedure* Identification and record fraudulent activities on HSBC credit cards as per customer's request* Liaising with business partners and finance teams for a sustainable recovery and settlements procedure for customer default* Team management

* Resolving issues and providing customer service over calls for US based customers* Need analysis and offering/selling home or car loan offers and insurance policies* Assisting customers in making payments or promise to pay commitments over calls* Religiously adhere to HSBC Pyramid of Quality followed by Service and Sales* Imparted training to new joiners and maintained their performance tracker with timely feedback * Supervisory responsibilities include call coaching and feedback* Team management

* Understanding customer issues and providing appropriate and accurate solutions thereby avoiding escalation * Streamlining existing procedures optimizing Operational efficiency and overall quality of work* Call coaching and feedback to cut down upon errors and delays* Led the prestigious pilot project “Exemplar”

* To train classroom teachers for Central Government Schools in the field of TAL (Technology Aided Learning) in its worldwide initiative, with the help of computers under the program “Intel Teach to The Future- An Innovation in Education”* Conduct seminars in Central Schools, Navodaya Vidyalayas (Government Schools) to showcase the concept of TAL and was the coordinator for the entire East Zone-India covering over 4000 trainees