Motivated and dedicated with a rich experience of 11 years in Functional Testing along with extensive knowledge in all phases of STLC.•I am CSM certified Scrum master, having strong practical knowledge of the Scrum guide & Agile’s four values & 12 principles, which helped me a lot in leading a team from a Scrum master & QA lead perspective.•Worked on Multiple Agile Projects in Product based company’s followed by Scrum Events & artifacts.•Always followed a practical approach in agile testing activities with the help of the inspection & adaptation process & by using tools & techniques as needed.•Follows the Socratic questioning technique, Five Why’s Technique, Affinity mapping & lot others to work on valuable activity during test planning, test case design, or defect analysis sessions•Good experience in QA Process Management as Task allocation, time management, QA estimation techniques, preparing Test Plan/ Test Strategy documents, Business Requirement Documents (BRDs), and test scenario creating with testing standards.•I am ITIL 4 Foundation Certified which helped me to learn Production support tools & techniques also provided experience in Project delivery like Major/Minor/Emergency-Hotfix and regular (Scheduled) releases.•client relationship management, where I directly worked with clients in pre-production, User acceptance test, and after-production, and provided production support by using ITIL process.•Very good exposure in black box testing, system testing, user acceptance testing, integration testing, production sanity, etc.•Experience in various functional roll-outs for application development and maintenance projects. Handled and led independent CRs at the site and was appreciated by customers for smooth roll-out in production with zero escaping defects.•Experience of Matrices like Requirement traceability, Test Coverage, Defect density, Test execution progress, Velocity, and Open defect Aging.•Worked as Service Operational Lead for one year in Level 2/3 support, where handled 100+ clients of different geographies by leading 20+ team members by following ITIL processes to deliver value to customers.•Worked for Polaris Healthcare System in the Healthcare domain, SingTel in Telecom Domain, Bank of Maharashtra in banking/Finance, Coadvantage in PEO (Professional employer Organization) Domain.•Hands-on experience in Salesforce CRM in Sales cloud & service cloud where Sales Cloud is geared towards managing leads, opportunities, and sales forecasts whereas Service Cloud is geared towards managing customer inquiries and cases.