Sarah Mitchell Email & Phone Number

Ludlow, MA, US

Helping non-profits, government agencies, and charitable branches efficiently run their full awarding cycle including building on platform, teaching all end-users, and improving processes.

Cardiac Data Made Simple Assisted clinics on accessing their remote cardiac data on one platform improving clinicians experiences and patient outcomes. Created the Onboarding program to streamline the process and improve the information flowing between customers and internal teams

Alexandria, Virginia, United States

Leading the Customer Success Team - Creating metrics to better measure customer health, making strategies to predict and reduce churn, and training to increase customer adoption of platform features

Alexandria, Virginia, United States

Alexandria, Virginia, United States

Assist universities and college access programs reach their students by leveraging their data, empowering them through AI, and manage their human resources efficiently

Phoenix, Arizona, United States

-Work with major Fortune 500 companies to give insights into their software development productivity and identify potential savings and opportunities-Translate data into actionable change tailored to individual business's needs

Phoenix, Arizona Area

-Promoted to a Tier 2 team in under a year due to high performance-In a combination of Inbound and Outbound calls, convince clients to remain in their current contract or increase spend-De-escalate clients and root problem solving to increase retention and client satisfaction-Work towards both a quota and target, currently on track to exceed quota in first.

Phoenix, Arizona Area

-Worked with small business owners to educate, upsell, and manage accounts for their Cost Per Click Advertising program on Yelp's platform -Specialized in Client Retention and De-escalation -Won a Pitching competition and had a high follow through attachment rate-Handled 600-800 calls a month and was consistently a Top 5-15 performer every month

Gilbert, AZ

- Assisted 9 Oncologists and 1 Administrative Director with meetings, travel, reimbursements-Redesigned a daily email with 2,000 recipients for easier viewing, increased satisfaction, and reduced error-Residency OnSite Coordinator-Trained replacements and created several training documents for long term benefit of successors

Amherst, MA

-Aid students in finding research opportunities on and off campus, meeting on an individual basis with 4-5 students a week and coaching on research and communication skills-Helped create resumes and coached on professional email correspondence

W.E.B. Du Bois Library Basement

-Assist students in the library with technical issues, enforce library rules and regulations -Over saw 100+ PCs, 20+ Macs, 4 microform machines, and 8 printers

Black Lab

Cell culturing (Trypsoma brucei, macrophages), assisting post-docs with ELISA, qPCR and flow cytometry work

Admissions Office

-Recalculated incoming freshman GPAs-Led tours of 2 - 250 familes during accepted student days and helped manage crowds of ~5,000 people

Adler Lab

Maintained bumble bee (Bombus impatiens) populations in lab setting with and without infection of Crithidia bombi, measuring infection, observation of bee behavior, measuring pollination ability, data entry, teaching others, emergency lab management

Boston, MA

Assisting with protocol reviews, protocol amendments, inspections, and an upcoming international accreditation. Currently working on improving the website to make it more researcher friendly, as well as updating forms in Insight.

Assisting and educating customers, food preparation, cheese slate creation. general shop cleaning

Master Of Analytics, Data Analytics, 4.0

Learning to utilize data analytics to investigate problems and provide innovative business solutions

Bachelors Of Science, Microbiology And Immunology

Activities and Societies: Phi Sigma Pi National Honor FraternityPublic Policy and Public Administration Certificate