Prabhjot Singh Email & Phone Number

Toronto, Ontario, Canada

• Process service tickets and assign them to appropriate service resources, as necessary.
• Maintain service ticket ownership throughout the life of the support incident.
• Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing.
• React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager/Field Services Manager.
• Responsible for the overall administration of the desktop, laptop, and peripherals at a specific location.
• Install, configure, and diagnose client workstations and equipment.

Auckland, New Zealand

• Building, configuring and installing Mac & Windows computers.
• Building, configuring and installing peripheral IT equipment including Wifi routers, Network storage devices, Ethernet switches and printers.
• Configuring email and web within MS exchange.Fault finding, Trouble shooting of IT issues including Office 365.
• Configuring and installing Voip Phones.
• Installing equipment at clients premises.
• Liaising with customers for ongoing technical support.

Auckland, New Zealand

• Responsible for diagnosing & resolving hardware, software & end users problems.
• Acting as the first point of contact for all IT & technical queries.
• Developing the infrastructure and systems to meet the companies needs.
• Involved in the rollout of software updates and patches.
• Investigate specialist and complex IT support issues.
• Communicating with third party technical specialists.