Prabhjot Singh Email & Phone Number

Toronto, Ontario, Canada

• Process service tickets and assign them to appropriate service resources, as necessary.• Maintain service ticket ownership throughout the life of the support incident.• Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing.• React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager/Field Services Manager.• Responsible for the overall administration of the desktop, laptop, and peripherals at a specific location.• Install, configure, and diagnose client workstations and equipment.• Conduct onsite problem determination and analysis.• Provide advice and technical guidance to end users and technical resources as the situation warrants.• Verify and diagnose servers, network hardware, and other infrastructure issues with the help of escalation staff.• Document in detail the activities carried out as well as the technical information collected.• Maintenance of network printer devices.• Responsible for the use of the site ticketing system to record all problems, incidents, and changes. Ensuring accurate resolution notes for each ticket.

Auckland, New Zealand

• Building, configuring and installing Mac & Windows computers.• Building, configuring and installing peripheral IT equipment including Wifi routers, Network storage devices, Ethernet switches and printers.• Configuring email and web within MS exchange.Fault finding, Trouble shooting of IT issues including Office 365.• Configuring and installing Voip Phones.• Installing equipment at clients premises.• Liaising with customers for ongoing technical support.• Programming and installing Firewalls.• Data cabling.

Auckland, New Zealand

• Responsible for diagnosing & resolving hardware, software & end users problems. • Acting as the first point of contact for all IT & technical queries. • Developing the infrastructure and systems to meet the companies needs. • Involved in the rollout of software updates and patches. • Investigate specialist and complex IT support issues. • Communicating with third party technical specialists. • Configuring and managing backup & restore procedures. • Maintaining a wide range of computer hardware and software programmes. • Identifying & reporting on the budgetary implications of IT projects and upgrades. • Deploying new hardware, evaluating new software & security risks.• Configuring Mobile phones and tablets (IOS and Android)• In-depth knowledge of both Windows and Mac operating system.• Excellent Knowledge and Troubleshooting of Microsoft Office 365 and Outlook.