Project Manager
Current•Manage day-to-day execution of project implementations. Monitor and review project progress and timelines; adjust schedules and plans as needed, and identify and resolve issues to ensure project success•Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills•Facilitate requirements gathering and assist with the creation of project deliverable, as needed•Adopt a standardized development lifecycle methodology for all projects•Identify opportunities to leverage all technologies•Identify gaps to drive improvements around global processes (information/case flow, change management, security, operations)•Prioritize mergers and acquisitions and new product integration projects to deliver on organization’s business goals and vision•Facilitate review sessions with the client and business services team•Prepare user documentation and training documentation as necessary•Leverage business knowledge and expertise to drive business process improvements•Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product road mapping•Have difficult conversations regarding budget, resources, and timeline and formally capture and communicate outcomes of those meetings•Identify opportunities to help customers self-serve by enhancing Help & Training Portal functionality