Heading the Intercity and Intercity Logistics Food and Grocery E Commerce Softline and Consumer Electronics Warehouse OperationsManaging 3P Logistics Partners First Mile OperationsLast Mile Delivery OperationsManaging the SCM and Logistics PNL Optimization of Cost and improving Efficiency in OperationsExpert in improving delivery performance and moving key Logistics matrices in all legsOn a mission to make B2B E commerce scalable and economically viable

Heading Intercity Logistics. Primarily engaged in improving Pick ups from Seller , Middle Mile Transportation, Last Mile Delivery , Developing and onboarding 3P Service Providers , Improvement in Seller and Buyer Experience, Cost Optimization , Process Improvement, Tracking

Taking care of Risk Management in Supply Chain , Reverse Logistics and Strategic Last Mile AccountsResponsible for Keeping the product Losses under Control , Responsible for ensuring faster refund to customer though faster pick ups and QC checks , Responsible for PNL in Revere Logistics and Responsible for developing and managing operations in strategically important Last Mile partner Accounts Associate Director, Supply Chain - Risk Assurance ( From 31st Dec, 2015 to 31st Mar, 2018 )Sr Manager , Supply Chain - Risk Assurance ( From 23rd Feb, 2015 to 31st Dec, 2015 )Headed Risk Assurance Team in Supply Chain in Snapdeal • Managing Transaction Risk Management System to reduce losses resulting from fraudulent transactions • Set up Return Verification Process from scratch leading to significant reduction in losses and fulfillment costs • Set up Risk Management team in Snapdeal to verify customer profile as well as Seller screening to protect company’s interest by removing fraudulent sellers as well as Fraudulent customers• Verification of customer transaction and analysis of customer behavior to identify fraudulent transactions• Monitoring of Seller behavior and identification of sellers resorting to fraudulent transactions • Inventory audits and Inventory Management • Analysis of pilferage incidents and tracking/trailing of vehicles based on the analysis• Identification of Process lapses in Supply Chain in E Commerce Industry and ensuring corrective steps • Development of Appropriate control mechanism in Distribution Centres to ensure accurate receiving, picking and end to end dispatches.

• Leading Risk Assurance team under AVP, Supply Chain Operations across all business models in Supply Chain• Analysis of Customer fraud and suggest suitable measures • Analysis of Seller’s fraud and suggest suitable preventive measures• Analysis of customer Complaints relating to product and to suggest suitable measures to reduce customer complaints • Suggestion of suitable SOP in warehouses maintained by third party logistic firms to ensure minimum losses and smooth operations • Taking new initiatives to improve processes and reduce the risk of pilferages• Formulation of guidelines for the Risk Assurance function • To identify process lapses in Supply Chain and recommend suitable measures to plug the gap • To investigate cases of seller fraud as well as customer fraud• Investigation of incidents of pilferages in the warehouses • Process Complaisance audit at all third party warehouses as well as carrier hubs• Suitable advisories to Management on Inventory control• Inspection of warehouses and process audits • Interception of shipments at different points to check product integrity • Support to Operations team in implementing various initiatives

Loss Prevention , Training , Stock Checks ,SOP Audits in Stores and Distribution Centres , Inventory Control, Legal and Insurance .Security, Shrinkage reduction plan , Fruits and Vegetable dump control measures , Investigation of Different kinds of Frauds, Setting up operational processes in warehouses as well as Retail stores

Ops Manager and worked in various projects .

Development / implementation of Loss prevention Policies, standards and guidelines Analyze, monitor, detect and investigate malicious discrepancies Regular audits and Compliance checks Devising ways to minimize shrinkages and investigation in case of any unusual high shrinkage report.Conduct physical security surveys / risk assessments of existing facilities and potential new building / office sites Participation in Business Continuity and Disaster Recovery exercisesManagement of crisis and evacuation measures Management of the Regional Security Control CenterNetwork with Police / Law enforcement agencies Oversight of out-sourced, security-related vendors.Design /Develop/Implement Bomb Threat Matrix.Crime / Fraud /Theft / Loss /Security incident Enquiries & Investigations.; Heading Loss Prevention team in the North Zone comprising of Haryana, Punjab , Rajasthan , NCR ( New Delhi, Gurgaon , Gaziabad , Faridabad ,Noida )Driving the Loss Prevention initiatives across more than 60 stores and DC's in the North Zone in order to control shrinkages in DC's as well as in stores.Conduct regular investigation in matters relating to fraudulent activities by the staffs as well as Vendor staffs.Ensure preventive steps for controlling pilferages during the transit period from DC to stores.Communication with the higher management during emergency / Crisis .Regular audits/ Compliance checks at the stores/DC's top ensure adherence to the SOP's.Contract with the Security Agencies and evaluation of the performances of the Security Agencies Processing of invoices raised by the Security Agencies Administration and training of the guard forces as well as the Loss Prevention team members Act as a coordinator between various support functions and the Ops team as per the need Analyze the various losses and suggest suitable corrective steps for controlling the same.Work closely with the HR team for removal of the fraudulent staffs .

Heading Security and Loss Prevention team in Jharkhand for 20 Reliance Fresh Stores ,One Distribution Centre , Central Processing Centre ,three collection Centres one Hyper Mart spread across three Cities (Jamshedpur ,Dhanbad and Ranchi )Drive SLP initiatives, policies & procedures across the assigned Area.Interface with the Area Operations Team to create awareness about SLP compliance To prevent, detect, and resolve all incidents of shoplifting, transactional fraud, of internal, external malicious activity.Analyze, monitor, detect and investigate malicious discrepancies found in the cash, inventory, and financial transactions.Skillful deployment of the tools and strategies utilized for combating theft and fraud such as overt and covert CCTV, DVRs, Security Fixtures, Track SLP incidents and ensure their timely closure.Act as a Communication hub during emergency / crisis situations and support business continuity Identify existing or potential risk exposures unique to the local environment and executing counter measures to the sameSupport Store Operations in lodging of FIR / Complaints as and when required and liaise with civil police for effective follow up.Administration of the security staff on outsourced rollsTraining of the subordinate staffs and guard forces under command.Track performance of Security Agencies Support in recruitment, training and performance evaluation of Area SLP staffTo support Zonal SLP Ops Head in the execution and compliances of the SLP policies and initiatives

Implement / Ensure Security & Safety controls to protect the GSC, its employees and customers from security threats. Manage Physical Access Controls of personnel through Siemens SIPASS Electronic Access Control System. Manage Electronic Surveillance system (CCTV- DVR based)Organize & Manage Material/Goods Movement to and from the Site.Plan & practice Bomb Threat Implementation Matrix & Response measures towards Terrorist threats.Conduct Investigations & Enquiries on Security Incidents / Loss / Theft / Work place violence.Protection of Executives during their visits Maintain & update MI for developing Security Policies aligned to emerging changes & evolving threats.Ensure and assist in policy implementation, and compliance at GR level.Meet business expectations of shorter lead times in implementation of the scheduled/ unscheduled installation & maintenance projects of security systemsGuard force Administration & ManagementGathering new information from suppliers to provide advanced security equipment/systemsIdentifying and arranging training needs for the team to update their knowledge in security technologyManagement of Crisis and providing Support to the top Management team during Critical Hours .Support to BCP teams during strikes .Liaison with Law enforcement Agencies Police

Crime Investigation Liaison with State Administrative authorities & Corporate bodies , Undertake fraud investigations.Conduct counter terrorism / insurgency operations.Conduct assessment of crime profile & plan countermeasuresCollection of Intelligence related to Crime / terrorism / abduction sabotage etc. Training of Police force under command.Maintenance of Law and Order Liaison with Local Political leaders / administrative authorities.Detection & prevention of offences against personnel / property & the state.