Prabu S Email and Phone Number

Strengthened quality performance level by reshaping the culture and providing guidance and supervision to management of the front desk, restaurant, catering, security, housekeeping, building andground maintenance. Managed all areas of the hotel in accordance with brand standards to achieve superior guest service and product quality.Oversaw the day-to-day operations of a 36 room hotel with a staff of 60 employees.Developed long-lasting relationships with outside vendors, including florists and restaurants, so that guests could secure valuable deals on services and meals.Coordinated with the staffs to ensure the buffet areas were kept clean and dishes were refilled efficiently.Supervised a team of front desk agents and helped them to resolve issues that arose during their shifts.Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates.Provided exceptional service and assistance to guests upon check-in.Verified that personal and payment information on guest accounts was accurate and complete.Resolved service-related problems in a timely manner.Updated team members about changes in hotel products, services, pricing and policies.Increased revenue by implementing new ideas that resulted in frequent full occupancy.Hired and trained all new employees while also demonstrating the best methods for servicing clients and guests.

Create flash and revenue reports for the hotel property to give management a snapshot of hotel's profitability.Audit front desk paperwork & ensure allowances are recorded & review in case of any red flags.Settle credit cards, investigate any discrepancies & keep track of hotel comp & barter checks.Preparing monthly General Consumption Taxes (on incomes).Tax seperation & tracking OC & ENT records.Preparing tips, gratuities and commissions for payment.Trained Front Office Agents on how to prepare their journals and cash closures for accounting.Prepare credit card reconciliation on books and in bank.Post General Cashier's Lodgements (including posting checks to various revenue accounts).Reconcile cash & cash advance accounts.Assist with the reconciliation of the guest ledger accounts.Coordinating with the heads of all the departments & collecting supporting paper works.Performing regular income audit & safeguarding hotel from monetary theft.Coding each financial entries for easy identification during the audit.Ensuring all the transactions are accounted for investigating any discrepancies.Resolving queries of guests & maintaining detailed AR records.Ensured every income whether in the form of cash, cheque, & credit card payment is entered accurately.Managed banking transactions & performing auditing of staff.Deposited cash & check daily in the hotel's bank account.Reconciled petty cash & daily sales reports.Conducted research on unaccounted payment & overdue.Reviewed & verified the accuracy of revenues reported to Accounts Receivable.Maintained daily & monthly reconciliation of sales/occupancy taxes.Prepared daily, weekly & monthly reports as required by management.Prepared journal entries & appropriately posted the general ledger.Reviewed & verified the accuracy of the accounts receivable, advance deposit & guest ledgers.Performed random audit counts between periods.Assisted management in preparing the annual operating & capital budgets.

Manager on Duty during night time responsible for ensuring guest satisfaction and outlet safety.Responsible for overall operation of the restaurant during off-peak hours for a 30 branches restaurant and 3 hotel properties.Patrolled restaurant to ensure safety and security of associates, guests and restaurant property.First level of command for all emergency situations. Successfully evacuated the facility on few occasions without incident.Created and monitored the guest room inspection Program.Performed troubleshooting and problem resolution.oversee the operation of an organization's computer system, including its installation, updates, and maintenance.Ensure the proper function and recording of all camera systems in the facility.Surveillance of up to 30 cameras at one time.Prepare reports and presentations on any adjustments or improvements necessary to the safety of the facility.Communicate with guards throughout the premises directing them when necessary.Determine the threat level of a suspicious situation or person.

Assist the Front Office Manager to ensure the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard, Reservations, Belldesk and Travel desk.Provide excellent customer service as per the standards of the hotel, and assist in situations to ensure customer satisfaction.Efficiently coordinate guest arrivals, departures, room assignments and accurately handle any necessary cash and credit card payments.Handle everyday guest comments, requests, concerns and communicate with necessary departments to ensure guest satisfaction.Overlook VIP guests/groups to ensure smooth and enjoyable stay throughout entire experience from check-in/check-out and actual event.Effectively train and assist team members in hotel policies, services, events, and overall knowledge of hotel practices.Organized team meetings to ensure that the entire front office team is on the same page.Trained team members on all new hotel services and products so that they could promote them to guests at check-in.

Updated monthly calendar of hotel events and special promotions.Reviewed daily listings of reservations to look for and correct booking errors.Ensured that special accommodations were made for guests when appropriate.Coordinated with other staffing departments to ensure solid guest relations.Managed all guest relations and updated scheduling database.Handling check-in & check-out with proper procedure.Managed Travel desk Maintained an updated database of guest check-ins checkouts andfees.Tracked staff schedules and called for outside maintenance as needed.Responded to guest complaints in a professional courteous manner.Managed multiple phone lines while attending to guest issues.