 Leading a team of 400+ team members for a US based Travel client Managing multichannel operations – Voice, Email, Chat service delivery Transitioned inbound voice services as a POC. Also initiated a FMEA & BPMS project for the voice transition Responsible for contractual KPI’s and SLA’s and presenting weekly, monthly and quarterly reviews for four businesses for the client Managing financials, billing, hiring, training delivery, quality assurance, compliance processes (client and internal) and 24x7 operations delivery  Strong focus on employee satisfaction, retention and engagement across all line of businesses

 Led a team of Team Leads and Analysts for an investment banking client Client relationship management, managing teams responsible for reconciling breaks in trade bookings for 80+ clients Managing line teams responsible for KPI’s related to prime broker services Implemented cadence report resulting in improvement of early settlement of trade Introduced Team Engagement activities “Calendar of Events” in partnership with HR & Leadership

 Led a team of 120+ team members for a digital marketing giant for their content curation processes Led the knowledge transfer team as a subject matter expert during the transition in Feb’20 Partnered with the client to deploy 100% workforce in Work From Home within 30 days of transition in Genpact  Set up Quality Assurance process by running a BPMS project and establishing transition timelines against business goal Improved client’s vendor compliance scorecard from neutral to promoter by driving projects on hiring, billing & exit  Led a team of 20 specialists, managing digital advertisement process and deliver KPI’s against ads policy and compliance  Implemented 24+ policy change insights by creating a S.W.A.T team to improve client processes and end user experience Best in class retention for both line of businesses for 2019 (16%), 2020(12%) & 2021(18%)

 Led the service delivery group of 4 specialist team members managing relationship with 10 Account Development Managers for ~100 travel account partners for India Market Manage reporting of revenue exposure of INR 2.5bn on ~300+ card accounts per defined SLA Positive Client NPS first time in last 3 years, scored at 100% amongst all 10 stakeholders Led Project Credit Enhancement – Same day application, spend increased by 12% annual Project Automate – Reduced 4 FTE by automating MIS reporting Led a team of 15 employees to manage corporate card servicing with Accounts Payable, Accounts Receivable, Reconciliation and KYC processes

 Data Management and support to Financial Controllers and Customer Engagement team to provide with the data required for the preparation of Balance sheet maps Completion and validating Risk reconciliations and prepare agreement report on opening numbers to start with monthly risk reconciliation Provided reconciliations on source system and tracking open items on monthly basis for unresolved breaks

 Completing and validating the Account Receivable and Account Reconciliation Management Process. Providing reconciliations to the reconciliation approval process for review and approval for application Regulating all trackers for Accounts Receivable Cash Application process to improve on Same Day application (SDA) % Regulating and controlling the problematic customers which impact the Cash Application on daily basis, part of Green Belt Quality project to improve the SDA percentage to 95% each day for other European Middle East and African (EMEA) customers in France, Switzerland wherein the Unapplied and suspense open items number is quite high as part of Knowledge sharing from GENPACT Conducting Anti Money Laundering audits for any payments received by the collectors and is actively involved in raising workflows to check AML Fraud Work on Unapplied Cash Items within TAT to meet customer target of monthly and quarterly financial cut off