Prachi Mishra Email and Phone Number
I’m currently on an exciting journey at Brandeis International Business School, where I’m diving into the world of business analytics. My focus is on harnessing data to make informed decisions that can drive meaningful change. This path began with my Bachelor’s degree in Finance from Pillai's College in Mumbai, which sparked my analytical mindset. As I work toward my Master’s degree—set to graduate in December 2024—I’m thrilled about the opportunities ahead.During my time at WhiteHat Jr., I had the chance to collaborate with loan lending companies to analyze customer credit histories. This experience taught me how vital transparency is in the refund process and how data-driven insights can enhance customer satisfaction. I also had the opportunity to analyze a vast customer database using advanced Excel techniques; this not only sharpened my analytical skills but also reinforced my passion for using data to solve real-world problems.In a previous role as Lead Youth Initiatives at The Idea Hive, I established partnerships with over 10 government officials and universities to promote youth initiatives. This experience was incredibly rewarding as it allowed me to engage with the community while developing targeted content for social media platforms that significantly increased our outreach efforts.At ICICI Lombard, I analyzed over 500 customer profiles which led to a strategic approach that improved insurance renewals and boosted overall customer retention rates beyond 40%. These experiences have shaped my understanding of how critical it is to align business strategies with customer needs.Currently, I'm working on a field project with Fidelity Center of Applied Technology focused on semantic web for valuation. This project has been an eye-opener into how technology can transform traditional business practices.Outside of academics and work, I love engaging in community outreach initiatives which keep me grounded and connected to the people around me. If you’re interested in discussing business analytics or potential collaborations, feel free to reach out via email!Skills:- Data Analysis- Customer Retention Strategies- Social Media Strategy- Stakeholder Engagement- Financial AnalysisShow Previous Summaries
Brandeis International Business School
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Graduate Teaching Assistant: Python And Applications To Business AnalyticsBrandeis International Business School Aug 2024 - PresentWaltham, Massachusetts, United States -
Career Captain: Career Strategies And Engagement CenterBrandeis International Business School Nov 2023 - PresentWaltham, Massachusetts, United States -
Vice President: International Business Women'S ClubBrandeis International Business School Nov 2023 - PresentWaltham, Massachusetts, United States -
Executive Level Ii | Customer Service Optimization And Standard Operating Procedures DevelopmentWhitehat Jr Aug 2020 - Mar 2023Mumbai, Maharashtra, India* Collaborated with loan lending companies to analyze customer credit histories, ensuring accurate refund amounts and enhancing transparency in the refund process through data-driven insights.* Analyzed a customer database using advanced Excel techniques to filter eligible customers for refunds, significantly improving the speed and efficiency of the overall refund process by 30%.* Improved customer service ratings by 50% through comprehensive research on credit risks and providing actionable feedback to management regarding customer performance metrics and potential risks.* Evaluated 65% of datasets from customers and financial partners to enhance accountability and streamline refund processes, resulting in reduced processing times by an average of 20 hours per week.* Developed a standard operating procedure that unified payment processes across retention and payments teams, reducing inconsistencies and improving operational efficiency across departments.Skills: Data Analysis, Customer Service Improvement, Standard Operating Procedures (SOPs), Excel Proficiency, Credit Risk Assessment -
Lead Youth Initiatives | Stakeholder Engagement, Social Media Strategy, Community OutreachThe Idea Hive Feb 2020 - Jul 2020Mumbai, Maharashtra, India* Established partnerships with over 10 government officials and universities to promote youth initiatives, significantly expanding outreach efforts within the community.* Developed targeted content for social media platforms that increased follower engagement by 40%, enhancing overall awareness of the initiative's goals.* Conducted presentations to diverse stakeholders, effectively communicating the initiative's objectives which led to a 30% increase in collaboration opportunities.* Implemented a strategic outreach plan that resulted in a measurable rise in community participation by 25%, fostering a stronger connection between youth and local resources.Skills: Stakeholder Engagement, Social Media Strategy, Community Outreach -
E-Channel Manager | Customer Retention, Data Analysis, And Insurance StrategyIcici Lombard Jan 2019 - May 2019Navi Mumbai, Maharashtra, India* Analyzed over 500 customer profiles to identify key needs, leading to a strategic approach that supported insurance renewals and significantly enhanced overall customer retention rates beyond 40%.* Collaborated with automotive and two-wheeler insurance teams to develop targeted strategies for high-value customers, resulting in improved service delivery and increased satisfaction among retained clients.* Implemented data-driven insights from thorough assessments of customer behavior patterns which contributed to refining renewal processes for better efficiency in client engagement.* Developed comprehensive reports on customer trends that informed management decisions regarding product offerings and marketing strategies aimed at maximizing retention efforts.Skills: Customer Retention Strategies, Data Analysis Techniques, Insurance Management Principles
Prachi Mishra Education Details
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Master Of Science - Ms, Business Analytics -
Finance, General
Frequently Asked Questions about Prachi Mishra
What company does Prachi Mishra work for?
Prachi Mishra works for Brandeis International Business School
What is Prachi Mishra's role at the current company?
Prachi Mishra's current role is Aspiring Business Analyst | MSBA(STEM) Student at Brandeis International Business School | BBA - (Finance) from Mumbai University.
What schools did Prachi Mishra attend?
Prachi Mishra attended Brandeis International Business School, Mumbai University.
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Prachi Mishra
Sunnyvale, Ca4gmail.com, razorfish.com, onymos.com, udacity.com2 +165093XXXXX
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Prachi Mishra
Customer Success @ Sps Commerce | B2B Saas | Technical Project ManagementMinneapolis, Mn -
Prachi Mishra
Walsh School Of Foreign Service, Georgetown University (2024-). U Of Sydney. Uchicago Harris.Washington, Dc
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