- Support and perform software updates, modifications, and new installations on user workstations.- Configure, update, and modify Group Policy Objects (GPO) to align with business needs and after any changes to a user's profile.- Deploy and setup hardware like desktops, laptops, thin clients, iPads, and many more peripherals for end users.- Troubleshoot issues related to network, infrastructure, equipment, software, and services like VPN and User Credentials.- Communicate companywide issues and outages to the Senior Technical Team and collaborate on troubleshooting and resolution efforts.- Manage various RMM tools like ConnectWise and Datto to maintain user devices by creating automation tasks/jobs. - Create and provision user accounts on AD (Active Directory) following IT compliance rules set by the organization.- Access and manage cloud platforms for user provisioning on Microsoft 365 and Google Workspace.- Log and track support tickets created by end user on ticketing systems like ConnectWise.- Communicate with manufacturers (Dell,HP,Lenovo,etc.) and vendors (Microsoft,Rogers,Bell,etc.) to resolve hardware and related technical issues. - Document troubleshooting steps performed to resolve any new issue for future reference and assist in miscellaneous tasks as needed.

- Diagnosed and resolved complex IT issues for end users, related to operating systems, applications, hardware and local computer related peripherals.- Configured and maintained computers, mobile devices, printer, and networking peripherals like access points and switches for end users and in house needs.- Monitored device alerts using RMM systems to ensure compliance with IT requirements of the organization and reported any major security alerts to dedicated teams- Provisioned user profiles on Active Directory using tools like GPO and other cloud-platforms like Microsoft 365 and Google Workspace depending on the project and Business client's needs.- Assisted end users with setting up their Email accounts, configuring applications, and network access.- Contacted end users for any breach in IT compliance on managed devices and educated users to improve knowledge about system's security.- Documented and maintained logs of issues and resolutions In the ticketing systems and collaborated with cross-functional teams in discussing solutions to recurring issues and flaws for stable IT operations.

- Provided first-line support to end-users by addressing basic hardware, software and network issues.- Logged, monitored and documented solutions for any alerts and escalated tickets to appropriate senior teams for timely resolution.- Supported client's and in house Onboarding process by preparing new user's devices like PC/Laptop and related peripherals. - Participated in training and knowledge-sharing sessions with seniors and team meetings to understand and develop technical knowledge.- Delivered excellent customer service by effectively conveying. technical solutions to non technical users.