Prachi S Email & Phone Number

Brisbane, Australia

Roles & Responsibilities• Execute test cases for various projects on crowd sourced testing websites like Crowd sprints, uTest and Tester Work.• Collaborate with a geographically diverse test team• Test on multiple devices (phone, laptop) and platforms (Android/iOS/Windows) and log defectsAchievement• Achieved a good rating in testing websites within a short time while also taking care of my baby

India

Roles & Responsibilities• Coordinated amongst different teams for IT project and contract related data changes.• Monitoring emails and responding in a timely manner.• Extracting an organizational report from the system and providing it concerned people in timely manner.• Followed up different project approvals, project creation and closures.• Provided internal accesses.

India

Roles & Responsibilities• Being the first point of contact for customers, interacted with customers through email and phone call for various product related queries, requests and complaints in timely manner maintaining customer engagement on the phone with Key Performance Indicator’s.• Proactively promoted range of services to customers.• Reviewed requirements of customer and provided immediate action to the request using conflict resolution skills and accurate data entry into our CRM & subscription systems• Investigated and solved technical issues through problem solving processes and provided accurate and factual replies.• Followed up with customers and provided feedback to ensure all issues have been resolved.• Expertly used software and work tools like Siebel CRM, MS Excel and Word.

India

Roles & Responsibilities• Interacted with customers to gather feedback regarding servicing done at TATA motors authorized service centres.• Listened attentively to customer needs and concerns; demonstrated empathy. • Confirmed customer understanding of the solution and provided additional customer education as needed. • Clarified customer requirements; probed for and confirmed understanding of requirements or problem.• Prepared complete and accurate work and update customer file. • Communicated effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. • Contributed ideas on ways to resolve problems to better serve the customer and/or improve productivity. • Participated in activities designed to improve customer satisfaction and business performance. • Offered solutions to basic customer issues and maintain basic knowledge of client products and/or services.Achievement• Awarded for excellent customer service skills.Roles & Responsibilities• Interacted with customers to gather feedback regarding servicing done at TATA motors authorized service centres.• Listened attentively to customer needs and concerns; demonstrated empathy. • Confirmed customer understanding of the solution and provided additional customer education as needed. • Clarified customer requirements; probed for and confirmed understanding of requirements or problem.• Prepared complete and accurate work and update customer file. • Communicated effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. • Contributed ideas on ways to resolve problems to better serve the customer and/or improve productivity. • Participated in activities designed to improve customer satisfaction and business performance. • Offered solutions to basic customer issues and maintain basic knowledge of client products and/or services.Achievement• Awarded for excellent customer service skills.