Pradeep . Email & Phone Number

Delhi, India

1.Monitoring and evaluating Daily Reports (Connectivity, Daily Pickup and delivery Performance Reports).2.Ensuring of all order must be picked after all standard Quality Check3.Continuous interaction with the courier partners for effective pickup and delivery of the shipments. 4.Ensuring all the orders must be scanned/processed connected for Mother Hub same day5.Monitoring of all orders which are cancelled between seller warehouses to Pick-up Hub, must be returned to the seller on the very same day6.Responsible for the grooming standards, adherence of Health & Safety norms and Hygiene standards at the location 7.Responsible for the growth of Field Executives to the next level and extraction of misfit Field Executives capture in report formats.8.Ensure proper channel of communication by arranging or conducting huddle/briefings.9.Administering the daily functioning across operations and steering MIS reporting while ensuring process compliance.10.Driving several operational projects in coordination with the Project Team while ensuring compliance with norms11.Supervising performance standards; assuring effective monitoring & reporting of the same.12.Assuring effective maintenance of all administrative & IT records; extending support to different teams13.Attending daily escalation calls and ensuring high levels of customer satisfaction at all times14.Communicating the delivery % and undelivered % report to each hub to ensure operational efficiencyControlling the additional responsibilities of customer relationship management and training & development, as required Leading and monitoring the performance level of the maintenance staff for ensuring superior customer service and accomplishment of service targetsDevising service standards, setting high quality standards for effective customer service

New Delhi Area, India

Managing overall Training for on-roll and off-roll employees for my region of Delhi/NCR. Conduct refreshers to ensure update process knowledge .Administering the daily functioning across operations and steering MIS reporting while ensuring process compliance. Attending daily escalation calls and ensuring high levels of customer satisfaction at all times. Controlling the additional responsibilities of customer relationship management and training & development, as required. Devising service standards, setting high quality standards for effective customer service. Creating awareness for driving process improvement strategy and ensuring maximum operational efficiency measures to maximize customer satisfaction level

New Delhi Area, India

1.Handling all daily operations including promotional activities, interaction with the customers, strategic planning.2.Taking care of all employees right from selecting, hiring, training, scheduling & providing corrective & positive feedback to further promote & groom them into self-disciplined, successful individuals3.Making accurate daily, weekly, monthly & quarterly projections for sales trends, transaction trends.4.Hold effective management meetings to exchange ideas on any operational obstacles & giving necessary inputs or directives to the managers for individual growth & experience5.Making, analyzing & reconciling monthly profit & loss statements & formulate corrective action plans by setting objectives for self & team6.To gather customer & employee feedback and judge patterns, trends to initiate specific actions for continuous improvement of total customer experience in the store.7.To achieve monthly targets for food, paper, linen, utilities & miscellaneous costs for the store.8.To develop daily employee incentive schemes & create a positive, fun, work environment

New Delhi Area, India

1.Register guests and assigns rooms. Accommodates special requests whenever possible.2.Assists in preregistration and blocking of rooms for reservations.3.Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.4.Understands room status and room status tracking.5.Knows room locations, types of rooms available, and room rates.6.Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.7.Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,8.Follows procedures for issuing and closing safe deposit boxes used by guests.9.Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

Master’S Degree, Business Administration, Management And Operations, A

B.Sc In Hotel & Catering Management, Hotel/Motel Administration/Management, A

Completed IHM from Indian Hotel Academy which is affiliated from Sikkim Manipal University. Here we trained on different departments.

Diploma, Food Production, A

Education record