Pradeep Bansal Email & Phone Number

Greater Seattle Area

Driving business growth and sales of high value, end to end, technology services in areas such as: digital strategy, Cloud services, App Modernization, Workflow digitization, Security & Compliance, Emerging technologies, IoT, etc. and building customer centric solutions.

Greater Seattle Area

Leading digital transformation sales and Grow PnL for a leading hi-tech enterprise account.

Greater Seattle Area

Helping Hitech Clients solve complex software problems by making best use of technology and driving organization Sell to and Sell with Business through technology innovation.

Greater Seattle Area

• Managed $25M of Portfolio deals and designed mid-size to complex programs across Engineering, Data analysis , Localization and DevOps service line. • Lead a global team of PM, dev and test for MS Azure Active directory team. Collaborated with business, partner and engineering team to helping build connectors to enhance AAD platform and help enterprise customer publish their apps to Azure AAD gallery. Worked closely with customer support team to set up Devops team to understand the customer pain areas on product usage, incorporate feedback back in to dev backlogs for AAD platform enhancement and enrich customer experience.•I also played a service engineering program manager for the Developer division Lab managing a global team of support and build engineers to ensure the infrastructure platform is up and running to avoid any impact to engineering team. Part of this role was to work with engineering team towards reducing manual process and automate the workflow.•Managed the test projects within DevDiv for VSTS, Dot net and Azure IOT testing. Implemented the smart testing approach across multiple projects to reduce test cycle execution time based on historical test failure data trend. •Driving regular business rhythm with stakeholders to define the business priorities and establish right governance model.•Driving 360-degree feedback from customers and partners to improve product and services quality as part of continuous improvement cycle. Initiated the voice of customer survey program in phased manner approach to capture the customer sentiments and work towards creating better customer experience.

Greater Seattle Area

• Drove $15M in Sales through large deals and customer relationship.• Program Managed new Portfolio of projects around Office Intl Publishing, SMSG & C+E group of Microsoft which includes 24*7 Live site support, Content Publishing Localization, Sustenance engineering, Hardware certification, DevOps and data engineering.• Handled large team of 150+ resources and drive programs for Content publishing tools development, test, and production support and achieved excellent results. CSAT: 7 out of 7 for consecutive years.• Managed a suite of programs for digital marketing within SMSG group helping product teams launch product successfully.• Transitioning of large engagements which includes setting up and running projects for large engagements, establishing project control processes and SLAs, setting up and driving governance for strategic engagements.• Build, lead and motivate teams by providing vision & direction and responsible for undertaking performance reviews for team members.• Recognized for creating maximum number of value ideas for the customer.• Drive Voice of customer program to capture customer pain areas and drive improvements.

Gurgaon, India

• Worked as Program manager on Operation Management System (OMS) which is a web-based operation management system designed specifically for Business analyst, Survey manager and data analyst team. OMS have complete responsibility of software delivery management (Project Management, Survey management, Data Management, and Delivery Management) enabling leadership team to take business decisions based on data driven report.• Responsible for Client relationship management and ensuring right business model.• Effective planning and tracking of all activities, risks, resources, issues• Ensured all milestone dates were met without delays. All delays that happened were managed well. Ensured that scope finalization is done thru proper due diligence. The due diligence activities include current state assessment, risk assessment, DW approach and finalization. The scope was finalized after play back sessions with customer Involved in Proposal Generation, estimation and designing (System Architecture as well High-Level Design)• Managed team from offshore as a Single point of the Contact with the Client

• Worked as a lead on company’s Law department and HR Applications• Involved in Proposal Generation, estimation, designing (System Architecture as well high-level design)• Effective planning and tracking of all activities, risks, resources, issues• Ensured all milestone dates were met without delays. Ensured quality of deliverables was with acceptable quality norms• Ensured enough effort is spent on reviews and audits which in turn ensured deliverable quality and CSAT

Delhi, India

• Worked as a developer on manufacturing and telecom domain projects to automate the inventory tracking and invoicing workflow.• Designed and Implemented the UI & backend system for the entire application• Provided support on the end user reported issues and enhanced the application.• Developed tools to streamline operations and improve productivity• Prepared user manual and imparted training to the team.

Gurgaon, Haryana, India

• Improved Product Quality through Statistical Six sigma techniques and Reduced defect by 25% through SPC techniques• Implementation of QS 9000 within organization and worked as ISO 9002 auditor to ensure Quality compliance across all engineering departments.• Managed 24*7 shift resource planning with handover and tracking Quality KPI parameter across each shift.• Analyzed the KPI data and performed historical data analysis to drive improvement areas.• Build knowledge base and performed training on Quality tools, SPC techniques , ISO 9002 and QS 9000 within organization