Pradeep Bhatt Email & Phone Number

Chandigarh, India

India

India

- Managing Enterprise/Large enterprise customer accounts. Annual revenue baseline 10M. - Own the entire relationship with assigned clients, including onboarding, implementation, enablement, adoption, retention, and satisfaction. - Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services- Working closely with CxO’s to drive digital transformation in modern business landscape. - Deliver Quarterly Business Reviews (QBR) with CXO’s to drive value realization from platform and build a customer success roadmap. - Partner with Sales/TAM's/PM's to drive adoption, grow ARR & mitigate churn. - Manage customer escalations, partner with support team to expedite resolution on support tickets.

Chandigarh, India

Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.Drive flagship product revenue within the assigned key accounts. Build strong, lasting relationship with the client as Adobe's internal solution business units by understanding their needs and business objectives. Acquire and maintain a working knowledge of the complete capabilities of our services offerings as well as existing and future needs of the customers. Merge the needs of the client with the Adobe offerings. Maintain an active pipeline of forecasted sales to meet monthly, quarterly and annual quota objectives. Improve overall customer's satisfaction. Work with various BU's within Adobe to drive revenue opportunities with the client. Gather, report and communicate customers' feedback on service, technology and product.Keep abreast with industry and market trends and best practices.Manage the account team, Adobe ecosystem and partner network to form and deepen a strategic partnership with the clients.

India

Provide client relationship management for all assigned accounts within the fiscal year.Ensure that every client contract is renewedWork closely with Account Team to meet mutual objectives and improve customer experienceCommunicate consistently with clients throughout the contract lifecycle, escalating important issues and driving to resolution. Maintain client contact and provide status updates for all outstanding projects and issuesManage client expectations, keeping clients satisfied and expectations realisticFully understand client requests, documenting and engaging appropriate resourcesDrive value in customer’s investment in Adobe:Assist clients to expand their usage and adoption of creative/document cloud for team. Be a trusted advisor to enable clients to apply our tools to achieve their business objectivesDrive value in Adobe solutions through usage and adoptionSchedule periodic meetings with key stakeholders within an account to do an account health check.Provide resources to answer clients' questions, identifying needs for account customisation and further implementation where applicable

Noida Area, India

Meet or exceeds revenue goals.Responsible for defining and implementing strategic account plans to meet quarterly /yearly revenue goals.Develops and maximizes revenue of all Adobe products from commercial accounts in USA.Identify Key Accounts and to generate revenue from them.Analyzes the market needs and sells technology solutions.Creative thinking and out –of the box solution approach in solving customer problems and demonstrating ROI in hard numbers to the economic buyer.Demonstrate a high level of energy and initiative to ensure speed and urgency in execution.Draw up a 30 -60 -90 day plan with activities, timelines and ownerships outlined that will ensure quarterly linearity. This plan would be deduced from the annual business plan.Works closely with the Field Marketing, License Compliance, and Channel teams to maximize sales coverage.Leverages partners (AARs, SI’s) to maximize coverage within the defined territory.Work closely with the team members to ensure that sales progress to their final conclusion appropriately.Integrate, support, and work with the regional teams.Acquire and maintain a top-line understanding of the general market and competition.

Mohali

Directing and overseeing day-to-day operations to include delivering to SLAs and end-to-end quality targets.Resolves and directs technical and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer based satisfaction.To ensure quarterly revenue/margin targets are met whilst maintaining customer experience and taking care of their IT needs. Participate with line managers to determine focus areas for technical/Sales improvements. (e.g. establish targeted coaching & mentoring programs, delivering vitality sessions based on research and analysis of data and performance trends)Drives inbound and outbound calls, emails, and quote requests to focus on maintaining and expanding customer relationships as well as increasing conversion gains with existing and new customers.Keeping a track of daily/weekly and monthly sales to ensure that quarterly targets are smoothly met.Regular call/chat audits were done to maintain the hygiene and finding training needs for individual agents.Design short term and long terms goal plans for individual agents and assigned teams. Develop and implementing new training programs to maximize the effectiveness of sales and service goal.Conducting need/skill/tool based sales training for teams and individual agents.Developing individual coaching plans. Providing resources and assistance. Scheduling orientation drive-along with senior representatives.To ensure all the sales tools are functioning smoothly for all the floor agents. If not, trouble ticket was raised and followed up.Engages cross-functional resources, regardless of geographic location, in order to achieve goal/ meet customer needs.Acts as a trusted business advisor to the customer and utilizes the knowledge of Dell Services products, technology, and tools to help customers grow & thrive.Maintain/build relationships with other technology team & partners that impact the technical support..

Mohali

Provides first-level technical support on Dell supplied products and/or peripherals using documented procedures and available tools.Provides first-level technical support on Dell Supplied software and applications to the point of installation and basic use, or to the level of service appropriate to the warranty offered on the product.Uses troubleshooting techniques and tools to identify technical defects/issues.Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident.Maintains knowledge of Dell's product line and service offerings along with future industry products and technologies.Attends required technical training sessions and makes effective use of assigned lab time.Complies with schedule adherence to ensure overall service level targets are achieved.Identifies and provides input on unique or recurring customer problems.