Collaborate with cross-functional teams (product, engineering, and business stakeholders) to deliver innovative and user-friendly banking solutions.Analyze and optimize banking processes to identify pain points and opportunities for improvement from a user experience perspective.Conduct user research, including interviews, surveys, and usability testing, to inform design decisions and ensure that solutions meet both business and user needs.Design wireframes, prototypes, and high-fidelity mockups to communicate design concepts and gather feedback from stakeholders.Ensure consistency and alignment with Pega Customer Service framework standards while customizing designs to meet specific banking requirements.Ensuring accessibility standards are met to create inclusive designs for users with varying abilities.Lead design workshops and brainstorming sessions to facilitate collaboration between teams and gather insights.Advocate for a user-centered approach throughout the product development lifecycle, from discovery to implementation.Presenting design concepts and solutions to clients and internal stakeholders for feedback and approval.Staying up-to-date with industry trends, tools, and technologies to continuously improve design processes and deliver innovative solutions.

Designed applications for Pega, Mendix, and Appian platforms.Conducted user research and created wireframes, prototypes, and high-fidelity mockups for various digital products, including mobile and web applications.Facilitated ideation sessions and guided teams on approaching complex problems using a user-centered design approach.Worked closely with cross-functional teams including developers, product managers, and other designers to ensure a consistent user experience.Conducted usability testing and incorporated feedback into design iterations.Evaluated and suggested improvements to existing product designs from a user experience standpoint.

Creating and testing new product concepts through wireframes and prototypes.Collaborating with visual design and development teams to ensure alignment between initial concepts and final applications.Analyzing and recommending improvements to existing product designs from a user experience perspective.Ensuring accessibility standards are met to create inclusive designs for users with varying abilities.Presenting design concepts and solutions to clients and internal stakeholders for feedback and approval.Staying up-to-date with industry trends, tools, and technologies to continuously improve design processes and deliver innovative solutions.

Maintained and updated airline websites in the US using the Tridion CMS.Managed and organized digital assets, including images, documents, and other multimedia content, within the Tridion CMS.Coordinated with internal teams (marketing, design, IT) to implement website updates, new content features, and promotional campaigns.Conducted quality assurance checks before and after publishing to ensure functionality, including checking for broken links, formatting errors, and page load issues.Tracked content performance using analytics tools to make data-driven improvements and report key metrics.Provided training and support to regional editors on how to use the Tridion CMS effectively, ensuring smooth content updates and site management across teams.

Updated major mobile manufacturers' websites in the US using Vignette Content Management System and Demandware.Created independent pages in HTML and edited images and web banners in Photoshop.