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Pradeep Gupta is listed as Vice President Digitization @ Barclays | Business Analyst | Automation expert at Barclays, a with 64406 employees, based in Greater Delhi Area, India. AeroLeads shows a matched LinkedIn profile for Pradeep Gupta.
Pradeep Gupta previously worked as Vice President Information Technology at Barclays and Vice President Digitization at Barclays. Pradeep Gupta holds Commerce, Commerce from Maharaja Agarsen Model School.
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At the forefront of Barclays' digitization initiatives for over two and a half years, my leadership has been pivotal in steering comprehensive digital transformation projects. My role has encompassed driving automation, enhancing client satisfaction, and fostering a culture of continuous improvement. Our team's focus on strategic planning and effective SLA management has been instrumental in delivering exceptional support services globally.My expertise in project management is underscored by a robust track record in application support and client management, where I have consistently ensured partner and customer satisfaction. At Barclays, we prioritize innovation, leveraging tools like Alteryx and Tableau to analyze data and optimize processes. This approach has not only improved operational efficiency but has also significantly contributed to our financial management goals.
Listed skills include Call Center, Analysis, Management, Technical Support, and 26 others.
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Noida, Uttar Pradesh, India
finding the opportunity to automate the manual work by using data science, provide comparison study between the competitors and suggest the new way of working. analysis of different vendors and find the analysis reports to senior leadership.
Responsibilities as Application support• Handling multiple clients across all locations.• Providing application support globally • Conducting health/performance monitoring• Handling teams in different locations• Planning proactive maintenance • Release management• Maintaining Client SLA• Maintaining and coordinating with client for renewing AMCs for across region.• Client and SLA Management• Handling implementation of Verint WFM• Providing remote and onsite support for troubleshooting IVR and other internal productsResponsibilities as Project Manager• Ensure Partner and Customer Satisfaction• Responsible for the overall success of Project/assignment.• Project planning• Identifying, managing and mitigating risk• Proactively disseminating information to all stakeholders. • Proactively managing scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management .• Defining and collecting metrics to give a sense of progression and whether the deliverables produced are acceptable. • Managing the overall schedule to ensure that work is assigned and completed on time and within budget.• Deliver high quality documentation at handover to support and other stakeholders.
Business Analyst
Other employees you can reach at home.barclays. View company contacts for 64406 employees →
Sakshi Pandey
Colleague at BarclaysNew Delhi, Delhi, India
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Ashwini Shelke
Colleague at BarclaysPune, Maharashtra, India
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Jason Shingler
Colleague at BarclaysHelsby, England, United Kingdom
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Sarah Chapman
Colleague at BarclaysGreater Sheffield Area, United Kingdom
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Chris Grant Chartered Fcsi
Colleague at BarclaysUnited Kingdom
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AD
Aniket Despande
Colleague at BarclaysPune, Maharashtra, India
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Ian Burns
Colleague at BarclaysEdinburgh, Scotland, United Kingdom
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Ankit Kumar
Colleague at BarclaysDelhi, India
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Carlos Alberto Enríquez Alvarez
Colleague at BarclaysMexico City, Mexico
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Yashvi Bhaiya
Colleague at BarclaysChennai, Tamil Nadu, India
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Quick answers generated from the profile data available on this page.
Pradeep Gupta works for Barclays.
Pradeep Gupta is listed as Vice President Digitization @ Barclays | Business Analyst | Automation expert at Barclays.
Pradeep Gupta is based in Greater Delhi Area, India while working with Barclays.
Pradeep Gupta has worked for Barclays, Aegis Ltd, Bank Of America, Gurgaon, Hewitt Associates, Gurgaon, and Hewitt Associates.
Pradeep Gupta's colleagues at Barclays include Sakshi Pandey, Ashwini Shelke, Jason Shingler, Sarah Chapman, and Chris Grant Chartered Fcsi.
You can use AeroLeads to view verified contact signals for Pradeep Gupta at Barclays, including work email, phone, and LinkedIn data when available.
Pradeep Gupta holds Commerce, Commerce from Maharaja Agarsen Model School.
Pradeep Gupta is listed with skills including Call Center, Analysis, Management, Technical Support, Coaching, Sql, Troubleshooting, and Consulting.
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