At the forefront of Barclays' digitization initiatives for over two and a half years, my leadership has been pivotal in steering comprehensive digital transformation projects. My role has encompassed driving automation, enhancing client satisfaction, and fostering a culture of continuous improvement. Our team's focus on strategic planning and effective SLA management has been instrumental in delivering exceptional support services globally.My expertise in project management is underscored by a robust track record in application support and client management, where I have consistently ensured partner and customer satisfaction. At Barclays, we prioritize innovation, leveraging tools like Alteryx and Tableau to analyze data and optimize processes. This approach has not only improved operational efficiency but has also significantly contributed to our financial management goals.
Listed skills include Call Center, Analysis, Management, Technical Support, and 26 others.