finding the opportunity to automate the manual work by using data science, provide comparison study between the competitors and suggest the new way of working. analysis of different vendors and find the analysis reports to senior leadership.

Responsibilities as Application support• Handling multiple clients across all locations.• Providing application support globally • Conducting health/performance monitoring• Handling teams in different locations• Planning proactive maintenance • Release management• Maintaining Client SLA• Maintaining and coordinating with client for renewing AMCs for across region.• Client and SLA Management• Handling implementation of Verint WFM• Providing remote and onsite support for troubleshooting IVR and other internal productsResponsibilities as Project Manager• Ensure Partner and Customer Satisfaction• Responsible for the overall success of Project/assignment.• Project planning• Identifying, managing and mitigating risk• Proactively disseminating information to all stakeholders. • Proactively managing scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management .• Defining and collecting metrics to give a sense of progression and whether the deliverables produced are acceptable. • Managing the overall schedule to ensure that work is assigned and completed on time and within budget.• Deliver high quality documentation at handover to support and other stakeholders.

Business Analyst