The Royal Bank of Scotland is a major retail and commercial bank in Scotland. It is one of the retail banking subsidiaries of NatWest Group, together with NatWest and Ulster Bank. Bank uses Cisco ACI (underlay) & VMware NSX-T as Overlay to provide speed, efficiency and security with inherent Firewall model to deploy workloads, application development and customization. Operational experience of running VMware NSX environments and Cisco ACI fabric (Multi-Pod deployment) Knowledge and experience related to product lifecycle, governance and maturity frameworks Knowledge of Service Management disciplines such as Incident, Problem, Change IT, Continuity and Capacity Provide Technical leadership and support all Run & Change functions across SDN infrastructure. Responsible for Production Support, Change, Architecture, Engineering & Design across all elements of SDN infrastructure. Driving and achieving SDN automation agenda to support the bank’s cloud roadmap along with responding to our customer needs and ensuring we meet our business requirements and published strategies across the SDN environment. People leadership to drive effectiveness of the SDN DevOps workforce. People and vendor leadership to drive the effectiveness of the SDN function.

Presales consulting/Designing & Competitive:# Assisting Cisco SEs (Sales Engineers), AMs (Account Managers) & Partners/Customers for the Pre-sales queries by working on the case requests opened through Salesforce.com (SFDC) tool. There could be several different types of services requested e.g., RFP/RFI assistance, BOM validation/analysis, Cisco Product Information/positioning, Competitive product information, Design assistance, Customer/Partner engagement, etc.# Conducted proof of concept for Cisco Application Centric Infrastructure ACI, Nexus 9K for multiple customers.# Pitching Cisco products/Solutions with Cisco Field Sales Team/Partner’s in DC & EN space. In-depth knowledge of Solutions like Cisco ACI (Application Centric Infrastructure), VTS (Virtual Topology System), VxLAN, Cisco SDA (Software-Defined Access) & SD-WAN solutions.# Providing Competitive differentiation for the above Cisco products to beat the competition by highlighting Cisco strengths and competitor weaknesses. Knowledge of Huawei Agile Controller-Campus solution, Arista Cloud Vision-DC solution, HPE Mobile First-Campus solution, VmWARE NSX SDN solutions, F5 Load balancer (LTM/GTM)# Hands-on Configuration and troubleshooting experience with ACI (Application Centric Infrastructure), SDA (Software Defined Access), SDWAN – Viptela (Software Defined WAN)# Consultant / Architect for Application Centric Infrastructure ACI, UCS Director, Cisco Cloud Center (Cliqr) C3, Hyperflex, for all upcoming datacenter technologies from Cisco.# Conducting Proof of Concepts POC & Proof of Value POV s in the customer environment.# Engaged in providing presentations to Customer/Partners on Cisco products and technologies

Project: DATA CENTER Switching Team (Cisco Backbone Team)Deputed at Cisco Systems International, B.V., DIEGEM - PEGASUS 3, Pegasus Parc, 7 De Kleetlaan, Diegem, Brabant 1831, Brussels, Belgium# In-depth knowledge of Nexus 7k,5k and 2k platform# Hardware/Software Architecture of Nexus7k, 5k and 2k# Handle NX-OS forwarding, FEX, vPC, VDC,OTV issues# Worked extensively with Nexus 7000, 5000, 2000, Cisco 6500 series multilayer switches, Cisco 2960s series switches and Cisco 3560, 3650/3750, 3850s switches # Managed UCS B-Series & C-Series servers# Cisco SAN (Storage Area Network) products

Project: LAN Switching (Cisco - TAC)Responsibilities# Assist Cisco customers and partners in resolving Core Architecture and Switching technical issues related to planning, installation, designing and configuration of Next Generation networks comprising of cutting edge Cisco devices and technologies such as routers, switches etc.# Supporting & resolving issues related to wide range of Cisco Routers, Catalyst Switches (DSBU, GSBU, ISBU series), Nexus platforms (Nexus7k, 5k, FEX Extenders) which includes IOS/NX-OS.# Provide analysis/fix for the problem observed due to high memory, high CPU, latency, in-accessibility of resources & devices, interoperability issue with Cisco devices and 3rd party Vendor devices.# The above may involve replicating network problem in local lab to understand the core problem in the configuration or Hardware equipment.Finding and fixing loop holes of Routing & Switching infrastructure of the network. Work with development teams and business units for product enhancement and stability.# Handling technical escalations coming from other Level 1 TAC sites across the globe. Collaborating with L1 teams and providing them support and assistance on issues wherein higher level support is required. Providing mentorship to upscale Level 1 engineers on newer technologies.

Project: Microsoft ExchangeResponsibilities# Managing Exchange 2003 Servers and Microsoft Outlook for Flextronics Group# Daily management of Servers, Backups, Mailboxes# Creation of Mailboxes and troubleshooting of Outlook Web Access/Outlook Mobile Access and Remote Users# Backup management and Circular logging

Team LeaderResponsibilities# Supervising the functioning of the LAN, Desktop & Server Hardware, Win2K Domain Administration, Lotus Notes and Exchange. # Handling issues reported by the users, providing desktop support for solving day to day problems on Workstations# Managing patches of Symantec / Trend Micro Antivirus Server & Clients, scheduling & taking Backups on DAT / TAPE Drives.# Keeping track of hardware and software inventory and licensing.# Installing and Configuring User’s MailBox in Lotus Notes & in MS Outlook# Coordination from third party vendors like ISP’s & other IT Vendors

Technical Support EngineerResponsibilities# Deputed at Mark Auto Industries Ltd. (Joint Venture of Maruti Udyog Ltd.) # Maintaining more than 100 Workstation and 4 Servers. # Support for user/group administration, troubleshooting day-to-day problems, daily backup, network problems, software problems and Hardware problems.# Operating systems – Win 95/98/ME, Windows NT 4.x, Windows 2000, Windows XP. # All types of Installation, Configuration, Assembling & troubleshooting of Desktop PCs (Dell, IBM, HP, Compaq, HCL) # Administration on Win2k Environment