Pradeep Kumar Email & Phone Number

Delhi, India

Delhi, India

With a solid background in technical support and project management, I am confident in my ability to contribute to the continued success. My extensive experience in managing technical services and leading cross-functional teams has equipped me with the necessary skills to excel in this role. I have successfully implemented and supported complex technical solutions for various customer, ensuring high levels of customer satisfaction and retention. In my previous role, I was responsible for overseeing the technical support team, managing customer escalations, and resolving complex technical issues. This experience has honed my ability to effectively communicate and collaborate with both internal and external stakeholders, ensuring seamless delivery of technical services. Furthermore, I possess a proven track record of driving operational efficiency and process improvement within technical support teams. I have implemented performance metrics and KPIs to measure the effectiveness of technical services, resulting in improved service delivery and customer satisfaction. Additionally, I have led initiatives to streamline support processes, resulting in cost savings and enhanced service quality. My ability to identify areas of improvement and implement strategic solutions aligns with the goals of company. In addition to my technical expertise, I also bring strong leadership and team-building skills to the table. I have a successful track record of recruiting, training, and mentoring technical support teams, fostering a culture of continuous learning and professional development. I am adept at fostering a collaborative and inclusive work environment, where team members are empowered to contribute their best work and thrive.

Greater Delhi Area

I have had more than ten years as hands on experience as field service Manager with Intellect Systems. This job was facilitated with servicing, troubleshooting and overall planning for every field client with engineering systems and products around complete INDIA.Also, I have some experience in working with factory personnel, managing teams of people and hands on systems for the same result. I am an excellent communicator, fast worker and have good experience in making successful projects.Monitored service staff performance & provide feedback for Improvement.▪ Developed department process & procedure to boost customer satisfaction.▪ Analysed the service reports to Identify area of Improvement.▪ Met with customers to discuss the service needs & offer available solutions.▪ Developed customer loyalty programs to Increase customer satisfaction.▪ Followed up with customers during and after Installation to verify satisfaction.

New Delhi, Delhi

1. Onsite Installation, validation & commissioning of instrument.2. High level of technical support to external customer at their location.3. Interface with cross functional team such as application, sales /Marketing, Manufacturing & production4. Communicate with the customer to ensure satisfaction & implementation any necessary corrective action.5.Stay updated on industry standards and technical service knowledge6. Address customer inquiries in a timely manner &Coordinate with various teams to fix product issues.7. Inform management on product service issues as observed through interaction with clients.8. Perform service activities according to company policies and safety standards

India

1.Installation of new system.2.Provid optimum service support for customer through phone, Web Ex session & personal visit.3. Perform service activities according company policy & safety standard.4.Develop documents for service related issue & resolution.5.Investigate & trouble shoot product related issue.6.Manage all administrative operations including preparation of quotations, purchase orders, time sheets, expense sheets, etc7. Educate customer representative about the product usage and maintenance. etc

Electronic & Communication, Digital Electronic,Analog Electronic & Electronic Test & Measuring

3 Year Diploma In Ele/ Comm, Ele/Comm

I did my 3 year Diploma in Electronic & Communication from Hindu Institute Of Techology run by state Govt of Haryana & AICTE.

Three Year Diploma In Electronic & Communication, Electrical And Electronics Engineering, First

Three Year Diploma in Electronic & Communication