Pradeep Kumar Email & Phone Number

Goal motivated individual who loves to multitask - having good experience in Customer Support, Delivery, T- SQL, Functional, System and Database Testing in ATM-POS Industry of Banks and Service Providers across the globe.Currently working as Technical Manager and managing and supervising L2 support team at ESQ Management Solutions, Noida. and is responsible for - Requirement Gathering and Analysis, - Product/Solution Implementation, - Product/Solution upgrade - Issue RCA and resolution for production critical L1/L2 support.- Coordination and meeting across teams/departments to discuss requirements/issues/bugs/patch release etc.- Tracking of end-to-end life cycle for bug fixes and change request from internal release to UAT and Production deployment. - Continuous client engagement.ESQ product suite is currently running at 50+ world’s largest financial service companies and provide enterprise business solutions for:• ATM and Switch Monitoring• Transaction Monitoring and Real Time Trend Analysis of ATM and POS Terminals- Rich Experience in the ATM Industry of Banks and Financial institutions.- Rich Experience of our product suite implementation and upgrade.- Good at understanding customer requirements/analysis and fit them in our product suite.- Proficient in MS SQL Queries- Proficient in ETL- Team player and nurturing team members.