Pradeep Kumar Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Gurugram, Haryana, India

Noida Area, India

- Currently leading the F&A Practice and also in charge of managing BPO Operations deivery for various Govt. Customer engagements as Profit Centre Head with a total span of 1700+ resources at Tech Mahindra.- Responsible for Setting up and implementing the Captive/ BPO Operations for various F&A customer engagements, end to end transition management of processes and systems- In charge of leading various F&A engagements for Consulting, BPO opportunities, conducting Due Diligence, Solution design for F&A Operations  - Managing End to End P&L with Annual Revenue base of $ 18 Million of various large sized External Customer engagements across geographies. - End to End Operations management for P2P, O2C and R2R Service delivery, Revenue Assurance and SLA/ KPI management- Also, in charge of managing end to end Captive F&A delivery Centre (100 resources) for Tech Mahindra in India serving all the Business units across the globe.- Designing the procedures & manuals, SLA’s and KPI’s for Shared Services/ BPO engagements. - Advising Presales and Sales on F&A Solutions and leading the automation initiatives thru RPA, Digital platforms to drive advancement at Service delivery levels and Cost effectiveness for customer engagements. - Process Bench marking and Baselining as per the industry benchmarks and recommend changes in the People, Process and Technology to attain optimum efficiency levels. - Leading Solution identification exercises for various customer engagements for offshoring of processes- Managing end to end Transition of F&A processes in Onshore/ Offshore model from multiple Geographies and locations. - Governance and relationship management at CXO, CFO levels for various engagements- Managing Cross functions like Quality assurance, Training, HR etc. for the Profit Centre's performance and exception handling for BPO/ Shared Services operations.

Gurgaon, India

Managing the end to end service delivery for all 3 P2P,O2C and R2R towers for a top US Insurance customer comprising a team of 100+ FTEsDue diligence (Process deep dive) with the Customer and Transitioning new processes from Onshore to Offshore successfully without any escalationsLeading the processes to Go live by covering Knowledge acquisition followed by knowledge transfer. Resource planning for the account (Ramp up and Ramp down plans) and its execution to drive productivityLeading quality initiatives for the account. Identification of improvement ideas which have controllership impact and implementing the same on the floorEnsuring adequate backup management for all critical resources for the account to avoid any production loss Identification of knowledge paths for the team and ensuring that the PKTs (Process knowledge test) scores are above the minimum requirements to avoid any gaps on process deliveryLeading Process Governance calls/ business review meetings with Customers Handling any escalations and offering timely resolution for the accountDriving time to time productivity commitments from the processes through FTE reduction, absorption of additional responsibilities or delivering business impact projects.Leading the training initiatives Leading and driving the technology improvements/ advancements to improve process efficiency and cost effectiveness of the Operations, driving accuracy and exception reductions. Team One on ones and skips to address any team issues Responsible for performance management for the entire account including Service delivery, seat utilisation, revenue and cost targets.

Noida Area, India

Finance Shared Services Management  Setting up of Finance Shared Services and Heading the Finance Shared Services comprising of 120 headcounts across India Delivery management from the Shared Services to internal customers and cross functions Manpower planning & management at Shared Services ensuring the seamless transaction processing as per the defined SLAs.  Monitoring the Team’s performance and SLA management and taking the corrective actions in case of any tower lagging behind.  Load distribution and management amongst the teams.  Managing the performance and appraisals of whole team. Leading the Team building/ Management initiatives to keep the team morale high at all the times.  Handling various escalations from the internal customers/ cross functions and ensuring timely resolution to all the queries.  Driving the Customer Satisfaction through Delivery excellence and quality assurance.  Networking with cross functions and external vendors/ customers for managing the expectations. Internal Consulting and Functional Excellence  Conducting periodic process assessments at Finance Shared Services leading to corrections/ re-engineering of processes.  Leading and driving the technology improvements/ advancements to improve process efficiency and cost effectiveness of the Operations in conjunction with other enabling functions. Assessing and deploying various automation tools for continuous improvement of internal processes  Leading internal Business consulting assignments like Manpower restructuring, Cost/ performance analysis as per the organisation need.  Conducting periodic audits of the transactions processed at Shared Services and taking corrective actions.  Handling any ad-hoc requirements from cross functions and arranging for timely delivery of reports. Handling the external and internal auditors and ensuring audits without any significant adverse remarks.

Business Consulting and Functional Excellence Business Process Modelling Transformation. Conducting complete process cycle assessments for all streams (Order to Cash, Procure to Pay and Record to Report) of the organisations at various client engagements in various geographies, process re-engineering and implementations Setting up Shared Services design from scratch and its complete implementation.  Advising Clients on various technology improvements/ advancements leading to process efficiency and cost effectiveness.  Designing Finance/ Supply Chain, Legal Process Manuals and Standard Operating Procedures for various client engagements . Advising Customers on various Cost saving measures and process improvements and application of industry best practices and standards. Program/ Project / Team Management  Leading various programs and projects at various customer locations and managing timely delivery Cost Monitoring for the projects and controlling overall profitability of the projects.  Team Management and performance appraisals.  Handling various escalations from the customer onsite and offshore and providing timely resolution to all the queries.  Driving the Customer Satisfaction through Delivery excellence and managing handling various queries from customers.  Developing & using practice standards in a manner that they are reusable by the rest of the team at various Client projects.  Bsuiness Development thru Networking externally with Client peers and other practice peers. Pre/ After Sales Support  Collaborating with the Sales Function for Pre Sales activities on any prospective deals,responding to requests for proposals (RFPs) for the practice development.  Coaching and guiding the Sales peers on Finance proposals. Reporting of any unusual spending during the project delivery.  Ensuring timely billing and collection for the projects.

Accounts Receivables and Sales Accounting Consolidating monthly financial statements related to Accounts Receivables for Statutory & Management books. Managing accounts receivables, credit control, Credit line review, Sales accounting Driving the Customer collections and Receivable Management process for whole country.  Handling quarterly review and revision of Credit Lines for Distributors channel. Clearance of all schemes claims for nation wide Distributor’s network.  Handling Periodic review of the Receivable Ageing and initiating action for defaulting customers.  Periodic review of DSOs and Bad Debt provisions. Defining and implementing processes and policies for Receivable Management, collections and credit control, Accounts Payables. Accounts Payables & Banking  Managing the complete Procure to pay cycle of Vendor disbursement process (processing, checking, approving and paying).  Driving SLA for Vendor Invoice processing and payment. Driving SLA’s with various cross functions for timely monthly closure of books for Accounts Payable process.  Ensuring timely disbursement of all the statutory liabilities.  Handling Month close activities related to Accounts payables  Reviewing cash position and daily idle bank balances; and allocating funds in banks as per the operating plan and cash forecast.  Investing idle funds into Fixed deposits.  Negotiating with Banks for Long terms Credit lines and other facilities.  Participating in vendor negotiation process. Reporting, MIS, Budgeting and forecasting  Praparing the Annual Operating plan and forecasts.  Analysis of monthly Operating expenses statement against Plan  Consolidating and preparing the monthly financial statements Preparation of monthly Cash flow statements and forecasts. Preparation of Monthly Sales and Sales return trends, Accounts receivables and Bad Debts analysis reports.  Handling Statutory and internal Audits.

 Overseen and managed nation-wide collections process and credit control involving control over debtors pan India.  Tracking the credit line limits of nationwide distributors; assigning credit limits to customers and its periodic review based on the credit performance of the customers. Reviewing the credit and collection policies; improving same in line with the organizational objectives and adopting the industry best practices.  Periodic review of the Receivable Ageing with Sales team and instructing for holding Account Holds for the defaulting customers and advising Sales and Legal departments for initiating action for collection of debt. Overseeing and managing the end-to-end vendor management process for the Company. Ensuring the adherance of TAT by the team for vendor payment disbursals.  Preparation and analysis of monthly Operating expenses report and its comparision with Annual plan.  Highlighting any major variances/ gaps in actuals vs. Annual plan and taking corrective actions Managing the VAT, Sales Tax, Service Tax and Works Contract Tax matters in 22 States. Setting-up and managing a nation wide network of Sales Tax consultants and managing them for all the state specific works. Obtaining tax registrations in all the states; liaising with tax authorities from filing tax returns, obtaining statutory forms and completion of assessments without any penalties. Handling periodic internal audits for VAT, Central Sales tax, Service Tax and Works Contract Tax in the organisation and taking corrective/ preventive measures for process adherence.  Keeping track of all the amendments in the VAT, CST, Service Tax acts and implementing the same in system within timelines specified.

 Managing the nationwide sales tax matters for 15 States; obtaining the sales tax registrations in all the states. Liaising with authorities from filing Sales tax returns, issue of statutory forms, transit documentation, handling sales tax assessments.  Overseeing statutory audits and the management audits for 22 retail outlets and distribution centres pan India.  Exercising credit control involving control over debtors pan India.  Tracking creditline limits of nationwide distributors and retail network. Liaising with banks regarding arrangement of fund based and non fund based facilities like credit limits, loans as well as guarantees.  Monitoring internal control standards, credit and collection policies, procedures and practices.  Conducting the periodic physical stock verification at the retail outlets. Preparing the following:o Budgets and Forecasts, for Retail and distribution network.o Monthly MIS reporting including preparation of monthly Balance Sheet, Profit and Loss account and analysis of expenses for the retail outlets.

Mba, Finance, A

B.Com, Commerce