As an Academic Manager at Manipal Global Education Services, I lead a team of academic specialists who contact, counsel, and enroll students with our learning platform and application. I have a track record of achieving sales targets month-on-month, and have consistently been the top performer of the sales team. I have also closed the highest sale value in the history of the company, and conducted online sessions with customers across the Middle East and Western Region. I am currently pursuing a Master of Business Administration degree in International Business at Manipal University Jaipur, where I am learning the skills and knowledge to excel in the global market. I have also completed leadership and negotiation courses from the Indian Institute of Management Ahmedabad and the University of Michigan respectively, enhancing my managerial and business behavior competencies. My goal is to leverage my education and experience to create impactful and innovative solutions for the education sector.
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Senior ConsultantWestford University CollegeDubai, Ae -
Academic ManagerManipal University Jun 2022 - PresentDubai, United Arab Emirates -
Assistant Sales ManagerManipal University Jun 2022 - May 2023Dubai, United Arab Emirates -
Academic SpecialistExtramarks Education India Pvt. Ltd. Jul 2021 - May 2022United Arab EmiratesContacting leads through calling.Understanding the problem areas of the student.Setting up meetings to counsel students.Explaining them about the Learning Pedagogy.Enrolling students with Extra marks Learning Platform & application.Achieved sales targets month-on-month.Have consistently been the top performer of the sales team.Closed highest sale value in the history of the companyConducting online sessions with customers across middle eastern countries like… Show more Contacting leads through calling.Understanding the problem areas of the student.Setting up meetings to counsel students.Explaining them about the Learning Pedagogy.Enrolling students with Extra marks Learning Platform & application.Achieved sales targets month-on-month.Have consistently been the top performer of the sales team.Closed highest sale value in the history of the companyConducting online sessions with customers across middle eastern countries like Qatar and KSA.Cold calling customers and booking online sessions.Product displaying and closing sale immediately Show less -
Academic ManagerMath Quotient Educational Support Services Nov 2019 - Jul 2021Dubai, United Arab Emirates• Lead generation through various portals and with known contacts.• Handling the admissions for the Branch.• Analyze the applications of prospective students based on standard admission policies.• Interview students to understand their objectives and background. • Counselling Students, explaining the programs and fee structure. • Making students enroll in the programs. • Maintaining relationships with the parents. • Providing… Show more • Lead generation through various portals and with known contacts.• Handling the admissions for the Branch.• Analyze the applications of prospective students based on standard admission policies.• Interview students to understand their objectives and background. • Counselling Students, explaining the programs and fee structure. • Making students enroll in the programs. • Maintaining relationships with the parents. • Providing student feedbacks on monthly basis. • Keeping track of installment and update accordingly in the files. • Maintaining calender of every faculty.• Parent meeting on a regular basis.• Advice students about the programs offered, admission procedure, eligibility, and costs involved.• Assist the students to complete the enrollment forms.• Provide support to prepare admission-related presentations.• Develop innovative communication strategies, recruitment strategies, and enrollment plans in coordination with senior management to attract and enroll more students.• Maintain student files, keep track of after-sale made, provide after-sale services for generating references from them.• Follow-up with students for any inquiries through direct meetings, live chat, phone calls, and emails. Show less
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Customer Service ManagerEmirates India International Exchange Nov 2018 - Nov 2019Uaeprovide's excellent customer service over the phone attend customers for all business transactions.Attending customers for making Remittance, currency exchange, demand drafts / telex transfer / electronic transfer, etcResolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges. -
Senior Customer Service RepresentativeZipcash Card Services Pvt. Ltd. Nov 2017 - Nov 2018Bengaluru Area, IndiaResponsible for achieving sales targets on weekly basis Giving complete customer Satisfaction requirement and needs. Responsible for providing technical support to the customer. Calling up clients&following up with the Inquiries&giving requiredresolution Keeping proper followup of appointments Generating leads for Sales. Coordinating with Sales Team. Promoting companies products&services to identified and prospective clients. Maintaining… Show more Responsible for achieving sales targets on weekly basis Giving complete customer Satisfaction requirement and needs. Responsible for providing technical support to the customer. Calling up clients&following up with the Inquiries&giving requiredresolution Keeping proper followup of appointments Generating leads for Sales. Coordinating with Sales Team. Promoting companies products&services to identified and prospective clients. Maintaining Inquiries Filing,Documentation and adminwork. Preparing Invoices,Performa,etc. Preparation of Quotations according to the clients requirement. Maintaining Customer Purchase Order and executing in time. Coordinating with accounts for generating Invoices agains teach purchase order. Answering customer calls and responding to their emails&messages. Show less
Pradeep Kumar Skills
Pradeep Kumar Education Details
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International Business -
Managerial -
Business Behavior -
Carlox Teacher'S UniversityA Grade -
Saint Thomas AcademyBusiness/Commerce, General
Frequently Asked Questions about Pradeep Kumar
What company does Pradeep Kumar work for?
Pradeep Kumar works for Westford University College
What is Pradeep Kumar's role at the current company?
Pradeep Kumar's current role is Senior Consultant.
What schools did Pradeep Kumar attend?
Pradeep Kumar attended Manipal University Jaipur, Indian Institute Of Management Ahmedabad, University Of Michigan, Carlox Teacher's University, Saint Thomas Academy.
What skills is Pradeep Kumar known for?
Pradeep Kumar has skills like Customer Service, Banking, Telecommunications, Customer Satisfaction, Troubleshooting, Customer Relationship Management, Technical Support, Customer Experience, Sales Management, Telephony, Business Process Outsourcing, Risk Management.
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Pradeep Kumar
United Arab Emirates -
Pradeep Kumar
Digital Enablement & Business Systems Transformation ManagerDubai, United Arab Emirates -
Pradeep Kumar
Dubai -
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Pradeep Kumar
Dubai, United Arab Emirates
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