Pradeep Kumar Email & Phone Number

New Delhi Area, India

• End to end credit cards issuance, credit evaluation, chargeback handling, business processes, defining continuous Improvement processes, accelerating employees’ strengths and building powerful team. • Launch and operationalization of Rupay credit cards for PNB in consortium with NPCI• Lunch and operationalization of instant credit card issuance process at PNB• Launch of Dual Interface credit cards for PNB• Handled sole responsibility of credit card operations during campaign wherein cardbase got increased by 40%

Noida Area, India

• Gained expertise in effectuating quality standards for various operational areas and implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLA• Performance management - Goal setting, ongoing performance, development plan. • Assistance to Quality team, PCI, ISO, internal audits• Extensive co-ordination with all the service providers for complaint resolutions & latest updates.• Client relationship management and Response to Tenders and RFPs