Pradeep Kumar Email & Phone Number

New Delhi Area, India

• End to end credit cards issuance, credit evaluation, chargeback handling, business processes, defining continuous Improvement processes, accelerating employees’ strengths and building powerful team.
• Launch and operationalization of Rupay credit cards for PNB in consortium with NPCI
• Lunch and operationalization of instant credit card issuance process at PNB
• Launch of Dual Interface credit cards for PNB
• Handled sole responsibility of credit card operations during campaign wherein cardbase got increased by 40%

Noida Area, India

• Gained expertise in effectuating quality standards for various operational areas and implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLA
• Performance management - Goal setting, ongoing performance, development plan.
• Assistance to Quality team, PCI, ISO, internal audits
• Extensive co-ordination with all the service providers for complaint resolutions & latest updates.
• Client relationship management and Response to Tenders and RFPs